Cancellation of a web hosting account is a four step process, as per below:
Step One requires the client to fill in the following form below, and submit it to us. Step Two involves us emailing the client back with instructions of what the client is required to do at their end, and to provide as with a record that requested tasks have been performed by the client. Once we have received confirmation from the client. Step Three is us emailing the client back to confirm that all steps have now been followed and the cancellation process has now been finalised.
Step Four is us manually removing the hosting account, all files and settings from the server. These cannot be retrieved.
Until the first 3 steps have been completed, the hosting account will remain active and the client will continued to be billed for their hosting account. We have this four step process to prevent accounts getting deleted without authorisation of the web hosting account owner, and to make sure clients cancel their payments to us when we request it.
To commence the cancellation process, we require the hosting account owner fills in STEP 1 of our cancellation form below.
Warning For Clients Switching Hosting Providers - Watch Out For Inferior Web Hosting Providers / Products:
We regard our Premium Quality Web Hosting services, as being some of the best in the New Zealand hosting industry. Our premium hosting plans can offer superior reliability, stability and performance. We have also been providing Premium Quality Web Hosting to the NZ market since 2001, making us one of NZ's longest serving hosting providers.
Clients should be wary of web designers that require you to switch your web hosting to their own servers, and you need to ask them why they have this requirement. As our web hosting is compatible with almost all types of websites, including both linux and windows software languages, there is usually no reason why our hosting services can't continue to be used with any web designer of your choice.
We also usually recommend that clients host their website independently of their web designer. This is mainly because many web designers not having the support resources and experience to support their clients for hosting and email related issues. Also if your web designer ever goes out of business or moves on, this could mean your website also disappears without warning. We have seen this happen in the past, and often when that happens, the website is lost forever! There is far less of a risk of this happening when using an independent hosting provider, as two different independent companies would have copies of your website files. So even if your web designer did disappear, we would still have your website files on our servers. Also often web designers buy cheap inferior reseller web hosting services, where your website could end up being on a single server with thousands, if not tens of thousands of other websites, negatively affecting it's performance and speed. They also may not have the features we offer. For example we provide all our clients with a full featured hosting control panel, as well as POP, IMAP,SMTP & Webmail for email. Business websites should always be hosted on Premium Quality hosting, such as the premium hosting plans we offer.
STEP 1: Web Hosting
Account Cancellation Request Form: