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RSS Subscribe Incident Report: November Mail Issues on the Auckland Mail Cluster
Posted on 06/12/13 04:04PM

If you are a user of our Auckland based Email system, you may have noticed over the past few weeks there were a few extended periods of poor performance including an inability to connect to the mailserver to download email during peak times on certain days while emergency maintenance was being carried out. This affected approximately half of users using that network.

First and foremost, we would like to apologise for this. We use this platform ourselves, so we know how much of a disruption it is to business and communications. Secondly, we am happy to say as of last week the issues behind this extended poor performance have been fully resolved and you can now expect mail to be back to normal. This issue was limited to our mail platform and had no impact on web sites, servers or other services.

So what happened?

On the 12th of November, one of our three mail storage zones experienced hardware failure. This is not uncommon in itself, however upon replacing the hardware our providers found the devices file system was corrupted. Turning a simple issue into a significant event. They attempted to recover the data; however a decision was made that it would be less disruptive to fail over to the redundant mail storage. They proceeded to fail over and your mail service was restored with some disruption during the day. The initial issue was resolved relatively quickly on the 12th.

To restore full redundancy, they then then needed to replicate your data back onto the repaired storage, a process that took until Tuesday last week due to the immense amount of data that cleints store in tehir email accounts these days. Unfortunately this is what has caused slow performance over the ensuing weeks. Our priority has always been to ensure data integrity, in this case it means we focused on data-replication at the cost of performance. If our providers did it the other way around, there was a risk of data loss. One of the Engineers has written a technical overview with more specific details which you can view on our Lounge Network Blog.

Looking forward, our providers are going to ensure redundancy can be restored much more quickly and painlessly, as the past two weeks have not been acceptable by our very high standards, and it is the first time in our 12 years of operation, that a problem has taken that amount of time to be fully completed.

 Again, we sincerely apologise for any disruption caused. 



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RSS Subscribe Scheduled Maintenance: Network
Posted on 05/12/13 10:47PM

This is a courtesy notification to advise that we will be performing scheduled maintenance work on our NZ based Auckland Web Hosting network. 

 
Details of scheduled maintenance as follows:

Time/Date of maintenance window: 19:00 Sunday 8th to 07:30 Monday 9th (NZDT)

Impact of scheduled maintenance:
 
No impact to customer services is expected during this maintenance window.
 
Reason for scheduled maintenance:

This is required as part of routine network upgrades and capacity growth to meet customer needs.


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RSS Subscribe Spam from Telecom / Xtra / Yahoo email accounts
Posted on 01/12/13 10:05PM

There has been a noticeable increase in spam being received from Telecom / Xtra / Yahoo email NZ email addresses. These include email accounts ending in @xtra.co.nz , yahoo.co.nz etc, and usually includes a link to malware. We suggest deleting these emails immediately, and do not click on any links in the email. Should you click on the email, make sure you do a full malware scan on your PC, as it could potentially cause a compromise on your hosting and email accounts.



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RSS Subscribe Telecom / Xtra / Yahoo to switch off smtp.xtra.co.nz soon.
Posted on 01/11/13 05:38PM

This announcement only applies if you use Telecom as your ISP.

We have read recently in various places on the internet, that Telecom / Xtra / Yahoo maybe switching off their smtp.xtra.co.nz outgoing mailserver (using port 25), in the near future. Most people will now be using the new version which is send.xtra.co.nz, which uses an authenticated connection, and if you are using the old version you should consider switching to their new setting now. If you are not sure on how to do this, please contact your ISP Telecom for support. If you do start to have trouble sending email, this will likely be the reason why. You can also use our outgoing mail server to send out email on most of our hosting plans. Please visit our support page for more information on the settings to use at http://knowledgebase.loungenetwork.co.nz/index.php?op=view&t=90




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RSS Subscribe Upgrading CPanel softwere on all CPanel servers
Posted on 19/09/13 04:11PM

This is just to let clients on our CPanel servers know, that the techs will be applying updates to all servers. Please note that there could be some intermittent issues if the servers need rebooting. If you do experience issues this will be the reason why.



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RSS Subscribe Auckland Datacentre Control Panel Maintenance 04/09/2013 00:00 - 00:30
Posted on 02/09/13 04:05PM

We wish to advise customers that the main shared control panel at the Auckland Datacentre (below) will be undergoing maintenance within the following period;

URL: http://www.controlpanel.co.nz

Maintenance window: 04/09/2013 00:00 - 00:30 NZST

During this time users will not be able to login to their accounts while the maintenance work is being carried out.

We thank you for your understanding.



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RSS Subscribe Big changes to our .NZ Domain Name Manager system.
Posted on 22/08/13 06:16PM

New Domain Manager System

We've overhauled the back-end code for the .NZ Domain Manager system, which gives it far better performance and fixes some bugs. You can expect the new system release on September 1st 2013.

Retirement of .NZ Domain Name Auctions

The .NZ domains auction module for hasn't been particularly successful, and is now uneconomical for us to continue providing to clients. Therefore the time has come for us to retire the auction service to allow us to concentrate on better core services. This will be removed from service on September 1st 2013.



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RSS Subscribe Wellington Earthquake on Friday - Lounge Network Announcement #EQNZ
Posted on 16/08/13 04:38PM

This is a network announcement regarding the large Earthquake that struck the Wellington region on Friday afternoon. This Earthquake and the following aftershocks have caused no problems for us. Although our head office is located in the Wellington region, and we certainly felt the earthquakes, it has caused no damage in our office or surrounding area.

The hosting infrastructure where most of our clients websites are hosted, is in professional datacentres in Auckland, well away from both Wellington and Christchurch. So clients can be assured that websites will not be affected by these earthquakes.



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