Lounge Network

News & Network Status:

Urgent software update for Linux shared hosting storage on Albany Network
Posted on 29/02/12 04:05PM

The server techs plan to apply the latest software update to the primary storage device for Linux shared hosting during the following maintenance window:

Tomorrow morning 01/03/2012 12AM to 2AM

We anticipate approximately 5 minutes of downtime for the storage device, during which time shared hosting Linux sites will not be available. Additional recovery time for the web servers of approximately 10 minutes is likely required until normal service resumes.

We apologise for the short-notice for this update.

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Windows Updates 16/02/2012
Posted on 15/02/12 03:09PM

We have scheduled Windows updates on most of our servers between 10PM and 4AM between this Thursday Night and Friday Morning, 16 - 17 February 2012. We anticipate up to 60 minutes of downtime during this period for these updates.

The following shared servers will be affected:

MW1
MW2
MsSQL1
MsSQL2

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Scheduled Maintenance: WIN.SECURESERVER.CO.NZ Migration
Posted on 13/02/12 07:02PM

Impacted System: WIN.SECURESERVER.CO.NZ / WIN.MYDNS.NET.NZ
Start Time: 08/03/2012 00:00 NZDT
End Time: 08/03/2012 04:00 NZDT

During this maintenance window, we will be migrating all customer websites to a replacement server on new hardware. This will improve the scalability & performance of the service we provide to our customers.

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Christmas Message 2011
Posted on 18/12/11 08:21PM

As 2011 draws to a close, we would like to wish all our clients a very Merry Christmas and a Happy New Year. We also thank you all for your continued support of our services.

2011 has been a milestone year for us, as we celebrated our 10th year in business. We proud to now be one of New Zealands longest serving web hosting providers, providing some of the best quality and most reliable hosting services in NZ

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Proactive Malware Detection Software Installed on Premium Cpanel Plans
Posted on 16/12/11 12:48PM

We have introduced a new malware detection system for all of our Premium Cpanel servers, named Maldetect. It is an anti-malware project that has proved to be an effective solution against the use of virii/malware on servers. We have initiated full scans on the servers and have detected some malware files on current user accounts. We have incorporated the maldetect software to check apache (web) and ftp uploads. During the uploading of files to the servers, either via ftp or apache (web), maldetect software will scan the file(s) and it will not allow the upload if a file has a signature matching a virus/malware.

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Scheduled Maintenance: Mail Storage Migration
Posted on 16/12/11 10:30AM

Start Time: 21/12/2011 00:00 NZDT
End Time: 21/12/2011 02:00 NZDT

During this maintenance window, customer mailboxes will be migrated to new storage hardware. This will improve the performance of the mail service.

POP and IMAP (mail checking) services will unavailable during this maintenance window - Customers will be prompted to enter their password when attempting to check mail.

All incoming mail will be held for delivery on completion of the scheduled work, no mail messages will be lost.

SMTP (outgoing mail) will continue to function as normal, but saving a sent message to the Sent folder via IMAP will fail.

We thank you for your understanding while this work is completed, and apologise for any inconvenience caused.

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New CPanel and Webmail Login URLs
Posted on 15/12/11 07:12PM

This announcement ONLY applies to clients on our Premium Grade CPanel branded web hosting plans.

Due to security and server upgrades mentioned in a previous announcement, clients on our CPanel plans will soon only be able to login to CPanel & Webmail through a secure login page. Therefore the old login URL you used to use will be phased out in the coming weeks.

The new logins will depend on which server your website is installed on. Please check your Account information email that we initially sent you when the account was first setup, which should display the server you are on. If you don't have access to this, you can also try logging into to each server using trial and error, which will tell then you the server you are on.

The login links to both CPanel and Webmail can now be found on our updated login pages. The links to these pages can be found below.

CPANEL LOGIN

WEBMAIL LOGIN

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Email authentication issue at Auckland datacentre - Resolved
Posted on 13/12/11 09:41AM

There was an email authentication issue this morning that appears to have been caused by a hardware failure on our providers primary email storage node. They brought up secondary node and to restore full services, and are investigating why the primary one failed.

No data has been lost and there is no need to reset your email password. We apologize for any inconvenience caused. The issue only affected users ability to connect to the email server.

The email authentication issue is now resolved, with full services restored.

We hope this didn't cause too much inconvenience. Our engineers are currently investigating the cause of the hardware problem on the node and will work to ensure the services are as reliable as possible in future.

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