Lounge Network New Zealand
Lounge Network News and Network Status
Welcome to our Latest News and Network Status Page

This page keeps our clients up to date with what is happening on our hosting network. All of our clients should regularly check this page for any announcements we make. Our 'Latest News' is displayed in the left hand column below. 'Unscheduled Maintenance' on the server network, is displayed in the right hand column below. Clients can also subscribe to our free RSS newsfeed services below, which will automatically deliver you our announcements via your newsfeed reader software (eg Outlook), via Live Bookmarks in your web browser, or via your mobile phone (via an RSS news reader). More information can be found here.

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All the servers we use are hosted by professional datacentres, and managed 24x7 by their professional technicians and server administrators. In the event of a web hosting problem with one of the servers or server networks, it may not immediately appear on this page, however the datacentre technicians will usually have already identified the issue, and will be working on resolving it as soon as they can. Please don't be alarmed if there currently appears to be an issue with a server, but it doesn't yet appear on this page, as we operate this page independently from the datacentres. This page will also normally only be updated during normal New Zealand business hours.

If you are experiencing an issue with your Website Hosting or Email, please also check our Troubleshooting Your Website FAQs or our Troubleshooting Your Email FAQs, to make sure that the problem isn't at your end or with your ISP, home/office network, or your computer..
RSS Subscribe Latest News:

RSS Subscribe The free Shared Secure Certificate on CPanel servers has been phased out.
Posted on 06/03/14 01:16PM

This was discussed in an announcement earlier in the week, but may have been overlooked by some users. Due to some security updates on the CPanel servers we will need to cease providing  access to the free shared secure certificate, on all shared CPanel hosting servers, effective immediately.


This is due to the way shared secure certificates run on CPanel servers. Unfortunately using a shared secure certificate is now deemed to be too much a of a security problem, and it conflicts with other security protocols which have been introduced with urgency on the servers. This is being done for the security of all users of the shared CPanel servers.
 Although we don't know how many people make use of the free shared secure certificate, we don't believe there are very many. If clients do need a secure certificate, we do still allow dedicated certificates to be installed on our CPanel hosting plans. A dedicated secure certificate also offers a far more professional look for secure pages, as the certificate is in your companies own name. Clients who need a secure certificate for their website will need to buy one, and their own dedicated IP. Please contact us to arrange this. We do however still offer a shared secure certificate on our non CPanel unmetered web hosting plans, however it may also be removed at a later date, if it is deemed to be a security issue.  




RSS Subscribe Urgent Security Updates to be applied to CPanel servers - Important Changes
Posted on 04/03/14 06:30PM

All CPanel servers will have security updates applied in the coming days. The server technicians will be enabling the Symlink Patch on the servers as security measure. This patch will ensure that no user can create a link in their account to files under another user, or server configuration files, and thus accessing information from it. 


 

This update will require apache to be recompiled on the server, and means php 5.3 will be enabled by default on the server. If your website is running  very old software that doesn't run under php5.3, we should be able to switch back individual websites back to to PHP 5.2 upon request. Please note that PHP 5.2 is now end of life, and has been replaced by PHP 5.3, so we would recommend updating your website to run under PHP 5.3.

The other thing about this update, is that it will mean that we will need to cease providing  shared secure certificate access on all shared CPanel hosting servers, effective immediately. This is due to the way shared secure certificates run on CPanel servers. Unfortunately using a shared secure certificate is now deemed to be too much a of a security problem. This is being done for the security of all users of the shared CPanel servers.
If clients need a secure certificate, we do still allow dedicated certificates to be installed. Clients who need a secure certificate for their website will need to buy one, and their own dedicated IP. Please contact us to arrange this. We do how still offer a shared secure certificate on our non CPanel unmetered web hosting plans, however it may also be removed if it is deemed to be a security issue.

This update will also cause downtime of around an hour. The technicians will be working their way through the servers, so the update maybe done at anytime. As it is an urgent update, we can't delay this update. We apologise for any inconvenience.




RSS Subscribe Lounge Network Infrastructure Upgrade
Posted on 10/02/14 03:00PM

During this week and next we will be completing our migration of the system back-end database system to MariaDB. This refers to the infrastructure that runs the controlpanel and hosting systems, and does not affect customer’s hosted databases. MariaDB offers better real-time support and security, and importantly flexibility and a future focus for next generation services.


No impact is expected as we have been running MariaDB in parallel for some time in order to check data integrity. However we want to inform our customers of the changeover dates and times which are as follows:


Tuesday 11th Feb, 6AM:
All DNS and redirects changed so that they read from the new cluster.


Tuesday 18th Feb, 6AM:
Control Panel changed so that it reads from the new cluster.






RSS Subscribe Incident Report on the Power Outage at Datacentre on the 4/02/2014
Posted on 07/02/14 05:00PM

At approximately 11:20AM NZ Time on the 4/02/2014, there was a major electrical surge into the datacentre where all of our CPanel servers are stored. This resulted in the datacentre losing power for approximately 2 seconds.  As this is a normal concern for our industry, our upstream providers have both UPS and generator backups to mitigate any potential effect to clients, and we've never had any issues previously.  The facility has gone on strictly UPS power many times, both for our quarterly/yearly testing, as well as regular power surges. 


This issue however, proved to be much more problematic, because there was also surge that occurred after, which took out multiple redundant/diverse path breakers in the datacentre.  This resulted in a full scale blackout at the datacentre.  By 11:21AM NZ Time, utility power was restored.  Our upstream providers have UPS systems with multiple battery cabinets to give clean conditioned power to the servers, network equipment, and the like. The breakers however kept on tripping, rendering the UPS system, and multiple battery cabinets useless.  Our providers have the capability to take the UPS system out of the loop, with both internal bypass panels and external maintenance bypass panels.  They purposely built it that way with the utmost redundancy in mind, but they didn't feel comfortable running on just utility or generator power, having just had a major full scale power outage into the datacentre facility.  Our provider therefore immediately had their vendors brought in to assess the situation and the best course of action. 

By 12:15PM NZT, our providers had 98% of the systems back online.  They lost a major aggregation switch due to this issue, among a bunch of other switches, but have backups of everything, so our network operations team also had to restore backup images to backup switches on the routing/network side of our operation as well.  By 12:45PM NZT 99% of the systems were fully functional.  Given everything that happened, it was amazing to get just about everything back up in less than 2 hours.

 

The datacentre ontinued to be on generator/utility power before one of our UPS vendors at 6:30PM NZT switched the UPS systems back in line.  All members of the datacentre team were onsite with full hands on deck during this outage.  The network has been going strong ever since, and we sincerely apologize for any issues that any client(s) had. All websites we fully restored within a couple of hours of the power incident occurring, and secondary services such as CPanel access, were restored not long after that.  We always strive to provide each and every one of you with the highest levels of redundancy, coupled with the highest levels of support in New Zealand. This is backed up by the fact that this is the first type of event like this since we started in 2001. We do believe we are providing some of the best quality web hosting for the New Zealand market. However ultimately we are here to provide a platform of stability, and it failed for over 1 hour.   Freak incidents can and will unfortunately occur,  but our providers were fully prepared for this power issue, (even though it was essentially outside of anyones control), having backups of servers, switches, raid card, system administrators, network engineers, everything needed to resolve this problem as fast as humanly possible. 

We do not take this type of issue lightly, and our upstream providers are working with their vendors to see what other steps we can take to make sure something like this never happens again.  I'd like to personally thank all of our clients who tried to the best of their abilities to stay calm as we pushed out updates the whole time throughout this event on our Network Status page, as well as replying personally to emails whilst it was being fixed.




RSS Subscribe Wellington Anniversary Day - Monday 20/01/2014
Posted on 19/01/14 04:56PM

Monday the 20th January is a Public Holiday in Wellington, where our main office is located. We will be observing this public holiday, so our main office will be closed on Monday. However we will still be offering limited reduced support on monday, but responses will take longer than normal. Please note that the servers will be continued to be monitored as normal in case any server issues occur. If you need urgent support during this public holiday, please fill in our emergency support form.






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RSS Subscribe Unscheduled Server Maintenance:

RSS Subscribe Network issue at CPanel hosting datacentre.
Posted on 04/08/17 10:55AM

One of the Datacentres ISPs had a router go down at approximately 10:38am, which meant traffic was automatically rerouted, but caused very high traffic loads. When they notice this issue, they shut them down and it took 180 seconds for routes to re-converge to our other carriers, and it should have been fully resolved by 10:42am. This resulted in less than 5 minutes of network downtime, before it was fully resolved. We apologise for any inconvenience





RSS Subscribe Wellington Earthquakes and Office disruptions
Posted on 14/11/16 01:36PM

As you may already know Wellington and upper parts of the South Island were rocked by a severe earthquake this morning, causing quite a bit of damage. The regions continues to be rocked by severe aftershocks. We hope everyone is safe and ok across NZ.

Our main office has been disrupted by the Wellington earthquakes. As a result of the quakes, we have had periods of no power or internet  access. So this may affect our ability to respond to enquiries during this time. We may have more power outages as aftershocks continue to strike our offices. 

Our web hosting services however are not affected in anyway. The servers are housed in professional datacentres in Auckland, Wellington and overseas, and are designed to withstand these types of earthquakes. So please bear with us during this time.






RSS Subscribe Auckland Wide Intermittent Network Issue - Resolved
Posted on 05/08/16 01:41PM

 

We are aware that there are currently intermittent network issues in the Auckland region affecting all providers. This is affecting some customers from accessing systems on the Lounge Networks, and the wider internet. Our network engineers are monitoring this issue and working with upstream providers where appropriate to minimise the impact on our customers.

Update: Our upstream has confirmed that this issue is now resolved.





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If you would like to receive 'Unscheduled Maintenance' announcements in your inbox, please subscribe to our new RSS Newsfeed service by clicking the newsfeed link below. Most of the latest browsers such as Firefox, Internet Explorer and Opera now have inbuilt RSS newsfeed readers. As do mobile phones and mobile apps.


Network / Server Status:
Should a web hosting issue occur, and it doesn't appear above then we may post it below under the specific Network / Server that is having an issue.
Albany Server Network:
Housed in the Albany Datacentre, in Auckland, New Zealand.

Currently there are no reported issues on this server network.



Linux Server Network Cluster

Currently there are no reported issues on this server network.


Windows Servers

Currently there are no reported issues on this server network.


Orcon Server Network:
Housed in the Orcon Datacentre, in Wellington, New Zealand.

Currently there are no reported issues on this server network.


Libra Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.


Concorde Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.


Nitrogen Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.




Carbon Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.



 




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