Lounge Network New Zealand
Lounge Network News and Network Status
Welcome to our Latest News and Network Status Page

This page keeps our clients up to date with what is happening on our hosting network. All of our clients should regularly check this page for any announcements we make. Our 'Latest News' is displayed in the left hand column below. 'Unscheduled Maintenance' on the server network, is displayed in the right hand column below. Clients can also subscribe to our free RSS newsfeed services below, which will automatically deliver you our announcements via your newsfeed reader software (eg Outlook), via Live Bookmarks in your web browser, or via your mobile phone (via an RSS news reader). More information can be found here.

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All the servers we use are hosted by professional datacentres, and managed 24x7 by their professional technicians and server administrators. In the event of a web hosting problem with one of the servers or server networks, it may not immediately appear on this page, however the datacentre technicians will usually have already identified the issue, and will be working on resolving it as soon as they can. Please don't be alarmed if there currently appears to be an issue with a server, but it doesn't yet appear on this page, as we operate this page independently from the datacentres. This page will also normally only be updated during normal New Zealand business hours.

If you are experiencing an issue with your Website Hosting or Email, please also check our Troubleshooting Your Website FAQs or our Troubleshooting Your Email FAQs, to make sure that the problem isn't at your end or with your ISP, home/office network, or your computer..
RSS Subscribe Latest News:

RSS Subscribe Wellington Anniversary Day - Monday 20/01/2014
Posted on 19/01/14 04:56PM

Monday the 20th January is a Public Holiday in Wellington, where our main office is located. We will be observing this public holiday, so our main office will be closed on Monday. However we will still be offering limited reduced support on monday, but responses will take longer than normal. Please note that the servers will be continued to be monitored as normal in case any server issues occur. If you need urgent support during this public holiday, please fill in our emergency support form.






RSS Subscribe Auckland Webmail server rebooted
Posted on 15/01/14 01:47PM

Date: 15/01/2014 - 10.15-10.25am

Services affected: Webmail service
Issue: The Webmail server was rebooted briefly and this may have affected some customers. All services are now fully functional. We apologise for any inconvenience caused.



 




RSS Subscribe Merry Xmas 2013 from the Lounge Network
Posted on 10/12/13 02:47PM

We would like wish all our clients a Merry Xmas and Happy New Year. We would also like to extend our warmest thanks for your support throughout the year.

Another year has flown by. During 2013 we have made heaps of changes and updates throughout the year, with many of the older servers have been completely replaced with brand new ones, and the hosting infrastructure has been increased to cope with future increased demand. Next year there are some major updates coming too, so please keep an eye on our website, and/or subscribe to our RSS feeds.

Our main office will be closed between the 23rd December until the 8th January. We will be offering limited support during this period. If you however need emergency support during this period, please use the emergency support form (charges apply). The servers will be continued to be monitored 24/7/365 as per normal, in case of any problems with servers or the network during this time.

We would like to wish all our clients a safe and enjoyable holiday over the Christmas and New Year break.

Merry Christmas

Kind Regards

The Team @ Lounge Network.






RSS Subscribe Incident Report: November Mail Issues on the Auckland Mail Cluster
Posted on 06/12/13 04:04PM

If you are a user of our Auckland based Email system, you may have noticed over the past few weeks there were a few extended periods of poor performance including an inability to connect to the mailserver to download email during peak times on certain days while emergency maintenance was being carried out. This affected approximately half of users using that network.

First and foremost, we would like to apologise for this. We use this platform ourselves, so we know how much of a disruption it is to business and communications. Secondly, we am happy to say as of last week the issues behind this extended poor performance have been fully resolved and you can now expect mail to be back to normal. This issue was limited to our mail platform and had no impact on web sites, servers or other services.

So what happened?

On the 12th of November, one of our three mail storage zones experienced hardware failure. This is not uncommon in itself, however upon replacing the hardware our providers found the devices file system was corrupted. Turning a simple issue into a significant event. They attempted to recover the data; however a decision was made that it would be less disruptive to fail over to the redundant mail storage. They proceeded to fail over and your mail service was restored with some disruption during the day. The initial issue was resolved relatively quickly on the 12th.

To restore full redundancy, they then then needed to replicate your data back onto the repaired storage, a process that took until Tuesday last week due to the immense amount of data that cleints store in tehir email accounts these days. Unfortunately this is what has caused slow performance over the ensuing weeks. Our priority has always been to ensure data integrity, in this case it means we focused on data-replication at the cost of performance. If our providers did it the other way around, there was a risk of data loss. One of the Engineers has written a technical overview with more specific details which you can view on our Lounge Network Blog.

Looking forward, our providers are going to ensure redundancy can be restored much more quickly and painlessly, as the past two weeks have not been acceptable by our very high standards, and it is the first time in our 12 years of operation, that a problem has taken that amount of time to be fully completed.

 Again, we sincerely apologise for any disruption caused. 






RSS Subscribe Scheduled Maintenance: Network
Posted on 05/12/13 10:47PM

This is a courtesy notification to advise that we will be performing scheduled maintenance work on our NZ based Auckland Web Hosting network. 

 
Details of scheduled maintenance as follows:

Time/Date of maintenance window: 19:00 Sunday 8th to 07:30 Monday 9th (NZDT)

Impact of scheduled maintenance:
 
No impact to customer services is expected during this maintenance window.
 
Reason for scheduled maintenance:

This is required as part of routine network upgrades and capacity growth to meet customer needs.





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If you would like to receive our 'Lastest News' announcements in your inbox, please subscribe to our new RSS Newsfeed service by clicking the newsfeed link below. Most of the latest browsers such as Firefox, Internet Explorer and Opera now have inbuilt RSS newsfeed readers. As do mobile phones and mobile apps.

 

RSS Subscribe Unscheduled Server Maintenance:

RSS Subscribe Spamcop spam scanning service failure affecting some email accounts
Posted on 01/02/21 11:00AM

Dear Customers,
 
Please note that due to a Spamcop spam scanning service failure, our upstream providers are experiencing an email sending outage on some of the email accounts. This is a Global issue affecting email providers all over the world that use Spam Cop. It is affecting the New Zealand based hosting network, and as Spamcop is a third party service, it is outside of our upstream providers control. Our upstream providers technical team are monitoring the situation closely and have been assured by their third party provider that it should be corrected soon however there is no ETA on this.This page will be updated.
 
--UPDATE--

This appears to have now been resolved. Apparently the cause was Cisco / Spamcops domain expiring, and a delay by Cisco in renewing it. Due to this, it resulted in propagation delays across the internet and during this time some emails were bouncing any others weren't . It is still possible that some emails from some email providers may still bounce depending on when they last flushed their DNS cache. This should correct itself over the next few days as DNS caches update themselves across all providers around the world. Cisco and Spamcop are a third party spam filtering service that email providers all over the world use to reduce the amount of spam that email servers get, so this has affected email users and providers all over the world. 

--UPDATE--

Please note that this email outage issue is now resolved. Cisco, the upstream provider with the SpamCop email solution acknowledged fault due to a domain expiry. Read more at https://www.bleepingcomputer.com/news/security/spamcop-anti-spam-service-suffers-an-outage-after-its-domain-expired/

 

 
Thank you.




RSS Subscribe Happy Christmas and New Year for 2020/2021
Posted on 20/12/20 04:24PM

Happy Christmas and New Year for 2019/2020. We hope you have a great holiday break.

Our team will also be having a break, so our office will be closed between the 24th December until the 18th January. We will be offering limited email support during this period. If you however need emergency support during this period, please use the emergency support form (charges will apply). The servers will be continued to be monitored 24/7/365 as per normal, in case of any problems with servers or the network during this time.
 
We would like to wish all our clients a safe and enjoyable holiday over the Christmas and New Year break.
 
Merry Christmas
 
Kind Regards
The Team @ Lounge Network.




RSS Subscribe Wellington Earthquakes and Office disruptions
Posted on 14/11/16 01:36PM

As you may already know Wellington and upper parts of the South Island were rocked by a severe earthquake this morning, causing quite a bit of damage. The regions continues to be rocked by severe aftershocks. We hope everyone is safe and ok across NZ.

Our main office has been disrupted by the Wellington earthquakes. As a result of the quakes, we have had periods of no power or internet  access. So this may affect our ability to respond to enquiries during this time. We may have more power outages as aftershocks continue to strike our offices. 

Our web hosting services however are not affected in anyway. The servers are housed in professional datacentres in Auckland, Wellington and overseas, and are designed to withstand these types of earthquakes. So please bear with us during this time.






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If you would like to receive 'Unscheduled Maintenance' announcements in your inbox, please subscribe to our new RSS Newsfeed service by clicking the newsfeed link below. Most of the latest browsers such as Firefox, Internet Explorer and Opera now have inbuilt RSS newsfeed readers. As do mobile phones and mobile apps.


Network / Server Status:
Should a web hosting issue occur, and it doesn't appear above then we may post it below under the specific Network / Server that is having an issue.
Albany Server Network:
Housed in the Albany Datacentre, in Auckland, New Zealand.

Currently there are no reported issues on this server network.



Linux Server Network Cluster

Currently there are no reported issues on this server network.


Windows Servers

Currently there are no reported issues on this server network.


Orcon Server Network:
Housed in the Orcon Datacentre, in Wellington, New Zealand.

Currently there are no reported issues on this server network.


Libra Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.


Concorde Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.


Nitrogen Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.




Carbon Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.



 




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