Lounge Network New Zealand
Lounge Network News and Network Status
Welcome to our Latest News and Network Status Page

This page keeps our clients up to date with what is happening on our hosting network. All of our clients should regularly check this page for any announcements we make. Our 'Latest News' is displayed in the left hand column below. 'Unscheduled Maintenance' on the server network, is displayed in the right hand column below. Clients can also subscribe to our free RSS newsfeed services below, which will automatically deliver you our announcements via your newsfeed reader software (eg Outlook), via Live Bookmarks in your web browser, or via your mobile phone (via an RSS news reader). More information can be found here.

RSS Subscribe Subscribe to our Latest News RSS Feed RSS Subscribe Subscribe to our Unscheduled Maintenance RSS Feed

All the servers we use are hosted by professional datacentres, and managed 24x7 by their professional technicians and server administrators. In the event of a web hosting problem with one of the servers or server networks, it may not immediately appear on this page, however the datacentre technicians will usually have already identified the issue, and will be working on resolving it as soon as they can. Please don't be alarmed if there currently appears to be an issue with a server, but it doesn't yet appear on this page, as we operate this page independently from the datacentres. This page will also normally only be updated during normal New Zealand business hours.

If you are experiencing an issue with your Website Hosting or Email, please also check our Troubleshooting Your Website FAQs or our Troubleshooting Your Email FAQs, to make sure that the problem isn't at your end or with your ISP, home/office network, or your computer..
RSS Subscribe Latest News:

RSS Subscribe Wellington Earthquake on Friday - Lounge Network Announcement #EQNZ
Posted on 16/08/13 04:38PM

This is a network announcement regarding the large Earthquake that struck the Wellington region on Friday afternoon. This Earthquake and the following aftershocks have caused no problems for us. Although our head office is located in the Wellington region, and we certainly felt the earthquakes, it has caused no damage in our office or surrounding area.

The hosting infrastructure where most of our clients websites are hosted, is in professional datacentres in Auckland, well away from both Wellington and Christchurch. So clients can be assured that websites will not be affected by these earthquakes.





RSS Subscribe End of life for RV Sitebuilder on our CPanel servers
Posted on 15/08/13 12:42AM

We have decided to phase out RV Site builder on our servers, and we have ceased advertising it as a feature. RV Site builder is a third party sitebuilder on our CPanel web hosting plans. We are phasing it out for a number of reasons, but mainly because it hasn't been as reliable as it should be, and it has high support costs. It has also only had very limited uptake, so there are very few websites that use it. There are also now far better CMS options out there now, such as Concrete 5, CMS Made Simple and Wordpress, which are relatively easy to setup, and can have far more features. These weren’t available or as easy to use when we first introduced RV Sitebuilder.


If you are a RV site builder user, you don't need to worry, because it will remain on the servers, at least for the foreseeable future. It is just that we will not be supporting it, and it will eventually be removed. We have therefore tagged it EOL(End of life) and it will be a depreciated service. We recommend clients who do still use it, that you migrate to a different CMS such as the ones mentioned above. Our web hosting services do support a wide range of different CMS systems.





RSS Subscribe Urgent maintenance on shared mail platform tonight on Auckland network
Posted on 13/08/13 07:19PM

Date: 13/08/2013 23:30 - 14/08/2013 00:30

Services affected: Inbound and Outbound mail delivery.

Our upstream providers wish to advise customers that the shared mail platform will be undergoing maintenance this evening. During this period mail delivery will be delayed both inbound and outbound. Users may also experience password authentication problems during this time. If prompted for a password please leave your existing password entered and retry again later.

We thank you for your understanding in this matter.






RSS Subscribe Network Maintenance to Auckland Datacentre
Posted on 11/08/13 01:28PM

Urgent Network Maintenance

An issue has been identified with a core component of the Auckland network. To avoid impact to customers, an urgent network outage has been scheduled to allow engineers to rectify the problem. 

Schedule:

This work has been scheduled between Sunday 11 August 2013 Midnight (00:00 NZST) and 
Monday 12 August 2013 02:00 NZST.

Customer Impact:

This only applies to clients on our Unmetered Hosting plans, and not clients on our CPanel branded hosting plans. During this maintenance, brief outages to network services are expected while traffic is re-routed
through redundant paths of the core network. Customers may be unable to access their server
or services for brief periods whilst this maintenance is undertaken.
 
We appreciate your patience during this emergence maintenance period.





RSS Subscribe Changes to Domain Expiry Reminder Emails
Posted on 07/08/13 03:12PM

Due to a change to ICANN (global domain governance) regulations, our registrar is expanding reminder emails so that they all include the registrant contact. 

Historically, they've provided reminder emails at 60 days, 30 days, 15 days and 2 days to the Billing Contact on your domains, with the 2 days reminder also copied to the Registrant Contact.

From 21st August 2013, they will send all reminder emails to both Billing and Registrant Contact.






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If you would like to receive our 'Lastest News' announcements in your inbox, please subscribe to our new RSS Newsfeed service by clicking the newsfeed link below. Most of the latest browsers such as Firefox, Internet Explorer and Opera now have inbuilt RSS newsfeed readers. As do mobile phones and mobile apps.

 

RSS Subscribe Unscheduled Server Maintenance:

RSS Subscribe Wellington Earthquakes and Office disruptions
Posted on 14/11/16 01:36PM

As you may already know Wellington and upper parts of the South Island were rocked by a severe earthquake this morning, causing quite a bit of damage. The regions continues to be rocked by severe aftershocks. We hope everyone is safe and ok across NZ.

Our main office has been disrupted by the Wellington earthquakes. As a result of the quakes, we have had periods of no power or internet  access. So this may affect our ability to respond to enquiries during this time. We may have more power outages as aftershocks continue to strike our offices. 

Our web hosting services however are not affected in anyway. The servers are housed in professional datacentres in Auckland, Wellington and overseas, and are designed to withstand these types of earthquakes. So please bear with us during this time.






RSS Subscribe Auckland Wide Intermittent Network Issue - Resolved
Posted on 05/08/16 01:41PM

 

We are aware that there are currently intermittent network issues in the Auckland region affecting all providers. This is affecting some customers from accessing systems on the Lounge Networks, and the wider internet. Our network engineers are monitoring this issue and working with upstream providers where appropriate to minimise the impact on our customers.

Update: Our upstream has confirmed that this issue is now resolved.





RSS Subscribe Auckland Network Outage 22/07 - Incident Report
Posted on 22/07/16 10:17AM

There was a brief outage of approximately 45 minute at the Auckland Datacentre this morning. As it was a fault with the datacentre and our Upstream providers network, it was a fault that affected many other providers. This outage only affected clients on this network, and none of our Cpanel based customers. 
 
At 9:05am, our upstream providers automated alerting system notified of an issue with their core network and their engineers began investigating.   
 
A switch in the datacentres network was identified as causing a routing issue across the platform; once identified, the switch was removed and the availability of the network was restored.  
 
All services were restored and systems back online by 9.50am. These types of issues are rare, but can happen with our upstream providers network if there is a hardware failure with a key piece of the network.
 
Thank you for your patience, we apologize for the inconvenience caused.




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If you would like to receive 'Unscheduled Maintenance' announcements in your inbox, please subscribe to our new RSS Newsfeed service by clicking the newsfeed link below. Most of the latest browsers such as Firefox, Internet Explorer and Opera now have inbuilt RSS newsfeed readers. As do mobile phones and mobile apps.


Network / Server Status:
Should a web hosting issue occur, and it doesn't appear above then we may post it below under the specific Network / Server that is having an issue.
Albany Server Network:
Housed in the Albany Datacentre, in Auckland, New Zealand.

Currently there are no reported issues on this server network.



Linux Server Network Cluster

Currently there are no reported issues on this server network.


Windows Servers

Currently there are no reported issues on this server network.


Orcon Server Network:
Housed in the Orcon Datacentre, in Wellington, New Zealand.

Currently there are no reported issues on this server network.


Libra Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.


Concorde Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.


Nitrogen Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.




Carbon Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.



 




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