Lounge Network New Zealand
Lounge Network News and Network Status
Welcome to our Latest News and Network Status Page

This page keeps our clients up to date with what is happening on our hosting network. All of our clients should regularly check this page for any announcements we make. Our 'Latest News' is displayed in the left hand column below. 'Unscheduled Maintenance' on the server network, is displayed in the right hand column below. Clients can also subscribe to our free RSS newsfeed services below, which will automatically deliver you our announcements via your newsfeed reader software (eg Outlook), via Live Bookmarks in your web browser, or via your mobile phone (via an RSS news reader). More information can be found here.

RSS Subscribe Subscribe to our Latest News RSS Feed RSS Subscribe Subscribe to our Unscheduled Maintenance RSS Feed

All the servers we use are hosted by professional datacentres, and managed 24x7 by their professional technicians and server administrators. In the event of a web hosting problem with one of the servers or server networks, it may not immediately appear on this page, however the datacentre technicians will usually have already identified the issue, and will be working on resolving it as soon as they can. Please don't be alarmed if there currently appears to be an issue with a server, but it doesn't yet appear on this page, as we operate this page independently from the datacentres. This page will also normally only be updated during normal New Zealand business hours.

If you are experiencing an issue with your Website Hosting or Email, please also check our Troubleshooting Your Website FAQs or our Troubleshooting Your Email FAQs, to make sure that the problem isn't at your end or with your ISP, home/office network, or your computer..
RSS Subscribe Latest News:

RSS Subscribe Wellington Earthquakes #EQNZ
Posted on 21/07/13 11:14PM

This is just a network announcement regarding the Wellington Earthquakes, and the large Earthquake that struck on Sunday afternoon. These Earthquakes have caused no problems for us. Although our head office is located in the Wellington region, and we certainly felt the earthquakes, it has caused no damage in our office or surrounding area.

The hosting infrastructure where most of our clients websites are hosted, is in professional datacentres in Auckland, well away from both Wellington and Christchurch. So clients can be  assured that websites will not be affected by these earthquakes.

As you maybe aware, the Wellington CBD is closed tommorrow, Monday, due to some damage to buildings in the Wellington CBD. However because our office isn't in the CBD, this will not affect us, so it is business as usual for us.






RSS Subscribe DDoS Attack July 15th 2013
Posted on 16/07/13 02:37PM

For clients hosted in our Auckland datacentre, you may have noticed yesterday that there was a significant network degradation from 3:45pm until 4:55pm, causing most services to be unreachable.

Whilst our upstream providers are still investigating the issue at this stage it appears one of the platforms at the datacentre was attacked by a significant DDoS (Distributed Denial of Service) attack. This saturated the border routers, making this network inaccessible, affecting other providers too.

Service was restored just before 5pm as our providers mitigated the attack, however customers may have noticed another brief outage at 5:50 as they worked on our border routers.

We sincerely apologise for any disruption caused by this DDoS attack. Whilst our providers still working through analysing this attack, please rest assured that they will be taking steps to enhance our ability to mitigate such events more quickly in the future. 






RSS Subscribe WordPress 3.5.2 Maintenance and Security Release
Posted on 27/06/13 02:42PM

Wordpress has recently released a new security update, 3.5.2. As we have a lot of wordpress users on our NZ servers, we are letting clients know about this update as a coutesy. 

We would recommend clients update their websites as soon as they are able to, with the new software. If you have a developer administering your website for you, please contact your developer to update the website for you. Please also always make sure you make a full site and database backup before doing a wordpress update just incase the update goes wrong.  More information can be found at http://wordpress.org/news/2013/06/wordpress-3-5-2/





RSS Subscribe COMPLETED - Emergency Maintenance at 5.30pm today: Shared Mail Platform at Auckland Datacentre
Posted on 25/06/13 06:36PM

UPDATE - 25/06/2013 18:28 NZST (6:30PM)

Maintenance has now been completed. All shared mail services are functioning as expected.

Thank you for your patience and understanding while this work was undertaken and apologizes for any inconvenience caused.






RSS Subscribe Emergency Maintenance at 5.30pm today: Shared Mail Platform at Auckland Datacentre
Posted on 25/06/13 04:55PM

UPDATE - 25/06/2013 18:28 NZST (6:30PM)

Maintenance has now been completed. All shared mail services are functioning as expected.

Thank you for your patience and understanding while this work was undertaken and apologizes for any inconvenience caused.

-----

This message only applies to clients on our Premium unmetered hosting plans. 


A critical issue with the Auckland based shared mail platform has been identified. In order to correct this and ensure the consistency of customer data, emergency maintenance will be undertaken by our upstream providers from 17:30 NZST today (5:30PM Tuesday 25th June 2013)

At this time, an estimated duration for this work is not available.


This maintenance window will be used to migrate customers to a standby replica system. It is important to note that no customer data will be lost as a result of this maintenance work. This work will affect approximately 50% of Shared Mail accounts only.

Access to customer mailboxes via POP3, IMAP and Webmail will be unavailable during this period. Users may be prompted for a Username and/or Password (depending on the email client software in use) when attempting to access their mailbox. Please do not change any of your settings as they will work as before as soon as the maintenance is completed.

No incoming mail messages will be lost. All incoming mail will be queued for delivery upon completion of the maintenance window. Outbound mail and Authenticated SMTP services will continue to function as normal, however, saving a message to the Sent Folder via IMAP may fail.

We thank you for your patience and understanding while this work is completed and apologizes for any inconvenience caused.




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If you would like to receive our 'Lastest News' announcements in your inbox, please subscribe to our new RSS Newsfeed service by clicking the newsfeed link below. Most of the latest browsers such as Firefox, Internet Explorer and Opera now have inbuilt RSS newsfeed readers. As do mobile phones and mobile apps.

 

RSS Subscribe Unscheduled Server Maintenance:

RSS Subscribe Network issue at CPanel hosting datacentre.
Posted on 04/08/17 10:55AM

One of the Datacentres ISPs had a router go down at approximately 10:38am, which meant traffic was automatically rerouted, but caused very high traffic loads. When they notice this issue, they shut them down and it took 180 seconds for routes to re-converge to our other carriers, and it should have been fully resolved by 10:42am. This resulted in less than 5 minutes of network downtime, before it was fully resolved. We apologise for any inconvenience





RSS Subscribe Wellington Earthquakes and Office disruptions
Posted on 14/11/16 01:36PM

As you may already know Wellington and upper parts of the South Island were rocked by a severe earthquake this morning, causing quite a bit of damage. The regions continues to be rocked by severe aftershocks. We hope everyone is safe and ok across NZ.

Our main office has been disrupted by the Wellington earthquakes. As a result of the quakes, we have had periods of no power or internet  access. So this may affect our ability to respond to enquiries during this time. We may have more power outages as aftershocks continue to strike our offices. 

Our web hosting services however are not affected in anyway. The servers are housed in professional datacentres in Auckland, Wellington and overseas, and are designed to withstand these types of earthquakes. So please bear with us during this time.






RSS Subscribe Auckland Wide Intermittent Network Issue - Resolved
Posted on 05/08/16 01:41PM

 

We are aware that there are currently intermittent network issues in the Auckland region affecting all providers. This is affecting some customers from accessing systems on the Lounge Networks, and the wider internet. Our network engineers are monitoring this issue and working with upstream providers where appropriate to minimise the impact on our customers.

Update: Our upstream has confirmed that this issue is now resolved.





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If you would like to receive 'Unscheduled Maintenance' announcements in your inbox, please subscribe to our new RSS Newsfeed service by clicking the newsfeed link below. Most of the latest browsers such as Firefox, Internet Explorer and Opera now have inbuilt RSS newsfeed readers. As do mobile phones and mobile apps.


Network / Server Status:
Should a web hosting issue occur, and it doesn't appear above then we may post it below under the specific Network / Server that is having an issue.
Albany Server Network:
Housed in the Albany Datacentre, in Auckland, New Zealand.

Currently there are no reported issues on this server network.



Linux Server Network Cluster

Currently there are no reported issues on this server network.


Windows Servers

Currently there are no reported issues on this server network.


Orcon Server Network:
Housed in the Orcon Datacentre, in Wellington, New Zealand.

Currently there are no reported issues on this server network.


Libra Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.


Concorde Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.


Nitrogen Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.




Carbon Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.



 




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