Lounge Network New Zealand
Lounge Network News and Network Status
Welcome to our Latest News and Network Status Page

This page keeps our clients up to date with what is happening on our hosting network. All of our clients should regularly check this page for any announcements we make. Our 'Latest News' is displayed in the left hand column below. 'Unscheduled Maintenance' on the server network, is displayed in the right hand column below. Clients can also subscribe to our free RSS newsfeed services below, which will automatically deliver you our announcements via your newsfeed reader software (eg Outlook), via Live Bookmarks in your web browser, or via your mobile phone (via an RSS news reader). More information can be found here.

RSS Subscribe Subscribe to our Latest News RSS Feed RSS Subscribe Subscribe to our Unscheduled Maintenance RSS Feed

All the servers we use are hosted by professional datacentres, and managed 24x7 by their professional technicians and server administrators. In the event of a web hosting problem with one of the servers or server networks, it may not immediately appear on this page, however the datacentre technicians will usually have already identified the issue, and will be working on resolving it as soon as they can. Please don't be alarmed if there currently appears to be an issue with a server, but it doesn't yet appear on this page, as we operate this page independently from the datacentres. This page will also normally only be updated during normal New Zealand business hours.

If you are experiencing an issue with your Website Hosting or Email, please also check our Troubleshooting Your Website FAQs or our Troubleshooting Your Email FAQs, to make sure that the problem isn't at your end or with your ISP, home/office network, or your computer..
RSS Subscribe Latest News:

RSS Subscribe Spam from Telecom / Xtra / Yahoo email accounts
Posted on 01/12/13 10:05PM

There has been a noticeable increase in spam being received from Telecom / Xtra / Yahoo email NZ email addresses. These include email accounts ending in @xtra.co.nz , yahoo.co.nz etc, and usually includes a link to malware. We suggest deleting these emails immediately, and do not click on any links in the email. Should you click on the email, make sure you do a full malware scan on your PC, as it could potentially cause a compromise on your hosting and email accounts.


 

This is not something that is affecting our services, but a general problem that is currently occurring on the Internet at the moment. It appears to be the occurrence of a previous problem that Xtra Yahoo had. 

Therefore if you are receiving a lot of spam from email addresses ending in @xtra.co.nz, or @yahoo.co.nz, this will be the reason, and please delete them. Please contact Telecom for more information by googling 'telecom nz'.

If you are a Yahoo Xtra user, we suggest ditching your email provider, and getting your own domain based email account, and using a provider such as the Lounge Network. Please contact us if you need more information about our email services.




RSS Subscribe Telecom / Xtra / Yahoo to switch off smtp.xtra.co.nz soon.
Posted on 01/11/13 05:38PM

This announcement only applies if you use Telecom as your ISP.

We have read recently in various places on the internet, that Telecom / Xtra / Yahoo maybe switching off their smtp.xtra.co.nz outgoing mailserver (using port 25), in the near future. Most people will now be using the new version which is send.xtra.co.nz, which uses an authenticated connection, and if you are using the old version you should consider switching to their new setting now. If you are not sure on how to do this, please contact your ISP Telecom for support. If you do start to have trouble sending email, this will likely be the reason why. You can also use our outgoing mail server to send out email on most of our hosting plans. Please visit our support page for more information on the settings to use at http://knowledgebase.loungenetwork.co.nz/index.php?op=view&t=90







RSS Subscribe Upgrading CPanel softwere on all CPanel servers
Posted on 19/09/13 04:11PM

This is just to let clients on our CPanel servers know, that the techs will be applying updates to all servers. Please note that there could be some intermittent issues if the servers need rebooting. If you do experience issues this will be the reason why.





RSS Subscribe Auckland Datacentre Control Panel Maintenance 04/09/2013 00:00 - 00:30
Posted on 02/09/13 04:05PM

We wish to advise customers that the main shared control panel at the Auckland Datacentre (below) will be undergoing maintenance within the following period;

URL: http://www.controlpanel.co.nz

Maintenance window: 04/09/2013 00:00 - 00:30 NZST

During this time users will not be able to login to their accounts while the maintenance work is being carried out.

We thank you for your understanding.





RSS Subscribe Big changes to our .NZ Domain Name Manager system.
Posted on 22/08/13 06:16PM

New Domain Manager System

We've overhauled the back-end code for the .NZ Domain Manager system, which gives it far better performance and fixes some bugs. You can expect the new system release on September 1st 2013.

Retirement of .NZ Domain Name Auctions

The .NZ domains auction module for hasn't been particularly successful, and is now uneconomical for us to continue providing to clients. Therefore the time has come for us to retire the auction service to allow us to concentrate on better core services. This will be removed from service on September 1st 2013.





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If you would like to receive our 'Lastest News' announcements in your inbox, please subscribe to our new RSS Newsfeed service by clicking the newsfeed link below. Most of the latest browsers such as Firefox, Internet Explorer and Opera now have inbuilt RSS newsfeed readers. As do mobile phones and mobile apps.

 

RSS Subscribe Unscheduled Server Maintenance:

RSS Subscribe Spamcop spam scanning service failure affecting some email accounts
Posted on 01/02/21 11:00AM

Dear Customers,
 
Please note that due to a Spamcop spam scanning service failure, our upstream providers are experiencing an email sending outage on some of the email accounts. This is a Global issue affecting email providers all over the world that use Spam Cop. It is affecting the New Zealand based hosting network, and as Spamcop is a third party service, it is outside of our upstream providers control. Our upstream providers technical team are monitoring the situation closely and have been assured by their third party provider that it should be corrected soon however there is no ETA on this.This page will be updated.
 
--UPDATE--

This appears to have now been resolved. Apparently the cause was Cisco / Spamcops domain expiring, and a delay by Cisco in renewing it. Due to this, it resulted in propagation delays across the internet and during this time some emails were bouncing any others weren't . It is still possible that some emails from some email providers may still bounce depending on when they last flushed their DNS cache. This should correct itself over the next few days as DNS caches update themselves across all providers around the world. Cisco and Spamcop are a third party spam filtering service that email providers all over the world use to reduce the amount of spam that email servers get, so this has affected email users and providers all over the world. 

--UPDATE--

Please note that this email outage issue is now resolved. Cisco, the upstream provider with the SpamCop email solution acknowledged fault due to a domain expiry. Read more at https://www.bleepingcomputer.com/news/security/spamcop-anti-spam-service-suffers-an-outage-after-its-domain-expired/

 

 
Thank you.




RSS Subscribe Happy Christmas and New Year for 2020/2021
Posted on 20/12/20 04:24PM

Happy Christmas and New Year for 2019/2020. We hope you have a great holiday break.

Our team will also be having a break, so our office will be closed between the 24th December until the 18th January. We will be offering limited email support during this period. If you however need emergency support during this period, please use the emergency support form (charges will apply). The servers will be continued to be monitored 24/7/365 as per normal, in case of any problems with servers or the network during this time.
 
We would like to wish all our clients a safe and enjoyable holiday over the Christmas and New Year break.
 
Merry Christmas
 
Kind Regards
The Team @ Lounge Network.




RSS Subscribe Wellington Earthquakes and Office disruptions
Posted on 14/11/16 01:36PM

As you may already know Wellington and upper parts of the South Island were rocked by a severe earthquake this morning, causing quite a bit of damage. The regions continues to be rocked by severe aftershocks. We hope everyone is safe and ok across NZ.

Our main office has been disrupted by the Wellington earthquakes. As a result of the quakes, we have had periods of no power or internet  access. So this may affect our ability to respond to enquiries during this time. We may have more power outages as aftershocks continue to strike our offices. 

Our web hosting services however are not affected in anyway. The servers are housed in professional datacentres in Auckland, Wellington and overseas, and are designed to withstand these types of earthquakes. So please bear with us during this time.






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If you would like to receive 'Unscheduled Maintenance' announcements in your inbox, please subscribe to our new RSS Newsfeed service by clicking the newsfeed link below. Most of the latest browsers such as Firefox, Internet Explorer and Opera now have inbuilt RSS newsfeed readers. As do mobile phones and mobile apps.


Network / Server Status:
Should a web hosting issue occur, and it doesn't appear above then we may post it below under the specific Network / Server that is having an issue.
Albany Server Network:
Housed in the Albany Datacentre, in Auckland, New Zealand.

Currently there are no reported issues on this server network.



Linux Server Network Cluster

Currently there are no reported issues on this server network.


Windows Servers

Currently there are no reported issues on this server network.


Orcon Server Network:
Housed in the Orcon Datacentre, in Wellington, New Zealand.

Currently there are no reported issues on this server network.


Libra Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.


Concorde Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.


Nitrogen Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.




Carbon Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.



 




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