Lounge Network New Zealand
Lounge Network News and Network Status
Welcome to our Latest News and Network Status Page

This page keeps our clients up to date with what is happening on our hosting network. All of our clients should regularly check this page for any announcements we make. Our 'Latest News' is displayed in the left hand column below. 'Unscheduled Maintenance' on the server network, is displayed in the right hand column below. Clients can also subscribe to our free RSS newsfeed services below, which will automatically deliver you our announcements via your newsfeed reader software (eg Outlook), via Live Bookmarks in your web browser, or via your mobile phone (via an RSS news reader). More information can be found here.

RSS Subscribe Subscribe to our Latest News RSS Feed RSS Subscribe Subscribe to our Unscheduled Maintenance RSS Feed

All the servers we use are hosted by professional datacentres, and managed 24x7 by their professional technicians and server administrators. In the event of a web hosting problem with one of the servers or server networks, it may not immediately appear on this page, however the datacentre technicians will usually have already identified the issue, and will be working on resolving it as soon as they can. Please don't be alarmed if there currently appears to be an issue with a server, but it doesn't yet appear on this page, as we operate this page independently from the datacentres. This page will also normally only be updated during normal New Zealand business hours.

If you are experiencing an issue with your Website Hosting or Email, please also check our Troubleshooting Your Website FAQs or our Troubleshooting Your Email FAQs, to make sure that the problem isn't at your end or with your ISP, home/office network, or your computer..
RSS Subscribe Latest News:

RSS Subscribe Scheduled Maintenance: Webmail software patches
Posted on 12/06/13 01:45PM

Our providers have scheduled the installation of the latest Atmail software patches on Thursday, 13/06/2013, early morning. The patches address mainly bug fixes and improvements.

Start Time: 13/06/2013 00:00 NZST
End Time: 13/06/2013 00:30 NZST


During this maintenance window our current Atmail installation will be unavailable for the duration of the update. Horde webmail, POP and IMAP services will continue to be available throughout the maintenance window, with no expected disruption.

We thank you for your understanding while this work is completed, and apologise for any inconvenience caused.




RSS Subscribe Problem with Vodafone / ihugs Email servers
Posted on 10/06/13 10:17AM

We have had a few clients contact us in the last few days about problems receiving emails that have been sent from Vodafones / ihugs mail servers. The person sending them the emails instead received a email bounceback to say that their email had been rejected as junkmail, because it had been listed on several realtime blacklists (RBLs). These clients have also contacted Vodafone, but vodafone staff denied the problem was with them. We can assure clients that the problem is definitely with Vodafone, as they are responsible for keeping their IPs clean and getting any RBL blacklistings removed when they do occur.


We have also contacted Vodafone management ourselves, and they have told us that they are aware of the problem, and they have reassured us that they are working on getting it resolved with the relevant blacklists. Only Vodafone are able to fix this problem. If you have any concerns, please contact Vodafone directly, and ask for your email or call to be escalated if the frontline helpdesk person isn't knowledgable on the issue. Also if you don't get any satisfaction, please email us with the email contact and name of the person you are dealing with, and we can contact them directly on your behalf.

Please note that this is not a problem in anyway with our email services. The people sending from the vodafone mailservers will also be having problems sending to most other email providers too, as most top providers like us use  comprehensive antispam systems, to block reported spammers, thus cutting down the spam that our clients receive. If the sender of a Vodafone account doesn't get a bounceback, they will likely find that the email would have likely gone straight into the receivers junkmail folder instead, due to the blacklists Vodafones IP has been listed on.

In the meantime we would suggest Vodafone users send email using another email provider, until vodafone have fixed it.
In general , due to the very high number of users that use ISP email services, we don't recommend using ISP email services, especially for business use where email reliability is more critical. We instead recommend using quality email providers like us, for hosting all POP, IMAP and SMTP services associated with your email accounts.




RSS Subscribe Database failover tomorrow morning on Albany network
Posted on 23/05/13 02:41PM

Between 6AM and 6:30AM tomorrow the datacentre will failover the MySQL 5.5 service between nodes in the database cluster. No downtime is expected.






RSS Subscribe Urgent SAN storage Maintenance is being carried tonight 23/05/2013
Posted on 23/05/13 01:11PM

Urgent maintenance is being carried out on the SAN while the datacentre techs upgrade the firmware between 00:00 and 06:00 (6am) on 24/05/2013.

Impact:

Due to the redundant nature of the SAN they do not expect any service unavailability during this time, however there may be a brief period of up to 5 minutes where our services are unavailable. As a precaution wthe datacentre have scheduled it for the early hours of the morning and will have multiple engineers on standby in case of any unforeseen issues.






RSS Subscribe Emergency SAN storage Maintenance Tonight (22/05/2013)
Posted on 22/05/13 05:34PM

 

The datacentre are carrying out Emergency SAN storage Maintenance between the hours of 00:00 and 03:00 on 23/05/2013.

Impact: During this time, there is likely to be a period of up to 10 minutes where you will experience poor performance.

We sincerely apologize for the inconvenience caused, and thank you for your understanding.






Previous 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 Next


If you would like to receive our 'Lastest News' announcements in your inbox, please subscribe to our new RSS Newsfeed service by clicking the newsfeed link below. Most of the latest browsers such as Firefox, Internet Explorer and Opera now have inbuilt RSS newsfeed readers. As do mobile phones and mobile apps.

 

RSS Subscribe Unscheduled Server Maintenance:

RSS Subscribe Network issue at CPanel hosting datacentre.
Posted on 04/08/17 10:55AM

One of the Datacentres ISPs had a router go down at approximately 10:38am, which meant traffic was automatically rerouted, but caused very high traffic loads. When they notice this issue, they shut them down and it took 180 seconds for routes to re-converge to our other carriers, and it should have been fully resolved by 10:42am. This resulted in less than 5 minutes of network downtime, before it was fully resolved. We apologise for any inconvenience





RSS Subscribe Wellington Earthquakes and Office disruptions
Posted on 14/11/16 01:36PM

As you may already know Wellington and upper parts of the South Island were rocked by a severe earthquake this morning, causing quite a bit of damage. The regions continues to be rocked by severe aftershocks. We hope everyone is safe and ok across NZ.

Our main office has been disrupted by the Wellington earthquakes. As a result of the quakes, we have had periods of no power or internet  access. So this may affect our ability to respond to enquiries during this time. We may have more power outages as aftershocks continue to strike our offices. 

Our web hosting services however are not affected in anyway. The servers are housed in professional datacentres in Auckland, Wellington and overseas, and are designed to withstand these types of earthquakes. So please bear with us during this time.






RSS Subscribe Auckland Wide Intermittent Network Issue - Resolved
Posted on 05/08/16 01:41PM

 

We are aware that there are currently intermittent network issues in the Auckland region affecting all providers. This is affecting some customers from accessing systems on the Lounge Networks, and the wider internet. Our network engineers are monitoring this issue and working with upstream providers where appropriate to minimise the impact on our customers.

Update: Our upstream has confirmed that this issue is now resolved.





1 2 3 4 Next


If you would like to receive 'Unscheduled Maintenance' announcements in your inbox, please subscribe to our new RSS Newsfeed service by clicking the newsfeed link below. Most of the latest browsers such as Firefox, Internet Explorer and Opera now have inbuilt RSS newsfeed readers. As do mobile phones and mobile apps.


Network / Server Status:
Should a web hosting issue occur, and it doesn't appear above then we may post it below under the specific Network / Server that is having an issue.
Albany Server Network:
Housed in the Albany Datacentre, in Auckland, New Zealand.

Currently there are no reported issues on this server network.



Linux Server Network Cluster

Currently there are no reported issues on this server network.


Windows Servers

Currently there are no reported issues on this server network.


Orcon Server Network:
Housed in the Orcon Datacentre, in Wellington, New Zealand.

Currently there are no reported issues on this server network.


Libra Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.


Concorde Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.


Nitrogen Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.




Carbon Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.



 




All prices exclude GST unless otherwise stated. Errors and omissions excepted.
© Copyright Lounge Network, a division of Design Lounge Ltd 2001-2017