Lounge Network New Zealand
Lounge Network News and Network Status
Welcome to our Latest News and Network Status Page

This page keeps our clients up to date with what is happening on our hosting network. All of our clients should regularly check this page for any announcements we make. Our 'Latest News' is displayed in the left hand column below. 'Unscheduled Maintenance' on the server network, is displayed in the right hand column below. Clients can also subscribe to our free RSS newsfeed services below, which will automatically deliver you our announcements via your newsfeed reader software (eg Outlook), via Live Bookmarks in your web browser, or via your mobile phone (via an RSS news reader). More information can be found here.

RSS Subscribe Subscribe to our Latest News RSS Feed RSS Subscribe Subscribe to our Unscheduled Maintenance RSS Feed

All the servers we use are hosted by professional datacentres, and managed 24x7 by their professional technicians and server administrators. In the event of a web hosting problem with one of the servers or server networks, it may not immediately appear on this page, however the datacentre technicians will usually have already identified the issue, and will be working on resolving it as soon as they can. Please don't be alarmed if there currently appears to be an issue with a server, but it doesn't yet appear on this page, as we operate this page independently from the datacentres. This page will also normally only be updated during normal New Zealand business hours.

If you are experiencing an issue with your Website Hosting or Email, please also check our Troubleshooting Your Website FAQs or our Troubleshooting Your Email FAQs, to make sure that the problem isn't at your end or with your ISP, home/office network, or your computer..
RSS Subscribe Latest News:

RSS Subscribe Wellington Earthquake on Friday - Lounge Network Announcement #EQNZ
Posted on 16/08/13 04:38PM

This is a network announcement regarding the large Earthquake that struck the Wellington region on Friday afternoon. This Earthquake and the following aftershocks have caused no problems for us. Although our head office is located in the Wellington region, and we certainly felt the earthquakes, it has caused no damage in our office or surrounding area.

The hosting infrastructure where most of our clients websites are hosted, is in professional datacentres in Auckland, well away from both Wellington and Christchurch. So clients can be assured that websites will not be affected by these earthquakes.





RSS Subscribe End of life for RV Sitebuilder on our CPanel servers
Posted on 15/08/13 12:42AM

We have decided to phase out RV Site builder on our servers, and we have ceased advertising it as a feature. RV Site builder is a third party sitebuilder on our CPanel web hosting plans. We are phasing it out for a number of reasons, but mainly because it hasn't been as reliable as it should be, and it has high support costs. It has also only had very limited uptake, so there are very few websites that use it. There are also now far better CMS options out there now, such as Concrete 5, CMS Made Simple and Wordpress, which are relatively easy to setup, and can have far more features. These weren’t available or as easy to use when we first introduced RV Sitebuilder.


If you are a RV site builder user, you don't need to worry, because it will remain on the servers, at least for the foreseeable future. It is just that we will not be supporting it, and it will eventually be removed. We have therefore tagged it EOL(End of life) and it will be a depreciated service. We recommend clients who do still use it, that you migrate to a different CMS such as the ones mentioned above. Our web hosting services do support a wide range of different CMS systems.





RSS Subscribe Urgent maintenance on shared mail platform tonight on Auckland network
Posted on 13/08/13 07:19PM

Date: 13/08/2013 23:30 - 14/08/2013 00:30

Services affected: Inbound and Outbound mail delivery.

Our upstream providers wish to advise customers that the shared mail platform will be undergoing maintenance this evening. During this period mail delivery will be delayed both inbound and outbound. Users may also experience password authentication problems during this time. If prompted for a password please leave your existing password entered and retry again later.

We thank you for your understanding in this matter.






RSS Subscribe Network Maintenance to Auckland Datacentre
Posted on 11/08/13 01:28PM

Urgent Network Maintenance

An issue has been identified with a core component of the Auckland network. To avoid impact to customers, an urgent network outage has been scheduled to allow engineers to rectify the problem. 

Schedule:

This work has been scheduled between Sunday 11 August 2013 Midnight (00:00 NZST) and 
Monday 12 August 2013 02:00 NZST.

Customer Impact:

This only applies to clients on our Unmetered Hosting plans, and not clients on our CPanel branded hosting plans. During this maintenance, brief outages to network services are expected while traffic is re-routed
through redundant paths of the core network. Customers may be unable to access their server
or services for brief periods whilst this maintenance is undertaken.
 
We appreciate your patience during this emergence maintenance period.





RSS Subscribe Changes to Domain Expiry Reminder Emails
Posted on 07/08/13 03:12PM

Due to a change to ICANN (global domain governance) regulations, our registrar is expanding reminder emails so that they all include the registrant contact. 

Historically, they've provided reminder emails at 60 days, 30 days, 15 days and 2 days to the Billing Contact on your domains, with the 2 days reminder also copied to the Registrant Contact.

From 21st August 2013, they will send all reminder emails to both Billing and Registrant Contact.






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If you would like to receive our 'Lastest News' announcements in your inbox, please subscribe to our new RSS Newsfeed service by clicking the newsfeed link below. Most of the latest browsers such as Firefox, Internet Explorer and Opera now have inbuilt RSS newsfeed readers. As do mobile phones and mobile apps.

 

RSS Subscribe Unscheduled Server Maintenance:

RSS Subscribe Spamcop spam scanning service failure affecting some email accounts
Posted on 01/02/21 11:00AM

Dear Customers,
 
Please note that due to a Spamcop spam scanning service failure, our upstream providers are experiencing an email sending outage on some of the email accounts. This is a Global issue affecting email providers all over the world that use Spam Cop. It is affecting the New Zealand based hosting network, and as Spamcop is a third party service, it is outside of our upstream providers control. Our upstream providers technical team are monitoring the situation closely and have been assured by their third party provider that it should be corrected soon however there is no ETA on this.This page will be updated.
 
--UPDATE--

This appears to have now been resolved. Apparently the cause was Cisco / Spamcops domain expiring, and a delay by Cisco in renewing it. Due to this, it resulted in propagation delays across the internet and during this time some emails were bouncing any others weren't . It is still possible that some emails from some email providers may still bounce depending on when they last flushed their DNS cache. This should correct itself over the next few days as DNS caches update themselves across all providers around the world. Cisco and Spamcop are a third party spam filtering service that email providers all over the world use to reduce the amount of spam that email servers get, so this has affected email users and providers all over the world. 

--UPDATE--

Please note that this email outage issue is now resolved. Cisco, the upstream provider with the SpamCop email solution acknowledged fault due to a domain expiry. Read more at https://www.bleepingcomputer.com/news/security/spamcop-anti-spam-service-suffers-an-outage-after-its-domain-expired/

 

 
Thank you.




RSS Subscribe Happy Christmas and New Year for 2020/2021
Posted on 20/12/20 04:24PM

Happy Christmas and New Year for 2019/2020. We hope you have a great holiday break.

Our team will also be having a break, so our office will be closed between the 24th December until the 18th January. We will be offering limited email support during this period. If you however need emergency support during this period, please use the emergency support form (charges will apply). The servers will be continued to be monitored 24/7/365 as per normal, in case of any problems with servers or the network during this time.
 
We would like to wish all our clients a safe and enjoyable holiday over the Christmas and New Year break.
 
Merry Christmas
 
Kind Regards
The Team @ Lounge Network.




RSS Subscribe Wellington Earthquakes and Office disruptions
Posted on 14/11/16 01:36PM

As you may already know Wellington and upper parts of the South Island were rocked by a severe earthquake this morning, causing quite a bit of damage. The regions continues to be rocked by severe aftershocks. We hope everyone is safe and ok across NZ.

Our main office has been disrupted by the Wellington earthquakes. As a result of the quakes, we have had periods of no power or internet  access. So this may affect our ability to respond to enquiries during this time. We may have more power outages as aftershocks continue to strike our offices. 

Our web hosting services however are not affected in anyway. The servers are housed in professional datacentres in Auckland, Wellington and overseas, and are designed to withstand these types of earthquakes. So please bear with us during this time.






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If you would like to receive 'Unscheduled Maintenance' announcements in your inbox, please subscribe to our new RSS Newsfeed service by clicking the newsfeed link below. Most of the latest browsers such as Firefox, Internet Explorer and Opera now have inbuilt RSS newsfeed readers. As do mobile phones and mobile apps.


Network / Server Status:
Should a web hosting issue occur, and it doesn't appear above then we may post it below under the specific Network / Server that is having an issue.
Albany Server Network:
Housed in the Albany Datacentre, in Auckland, New Zealand.

Currently there are no reported issues on this server network.



Linux Server Network Cluster

Currently there are no reported issues on this server network.


Windows Servers

Currently there are no reported issues on this server network.


Orcon Server Network:
Housed in the Orcon Datacentre, in Wellington, New Zealand.

Currently there are no reported issues on this server network.


Libra Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.


Concorde Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.


Nitrogen Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.




Carbon Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.



 




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