Lounge Network New Zealand
Lounge Network News and Network Status
Welcome to our Latest News and Network Status Page

This page keeps our clients up to date with what is happening on our hosting network. All of our clients should regularly check this page for any announcements we make. Our 'Latest News' is displayed in the left hand column below. 'Unscheduled Maintenance' on the server network, is displayed in the right hand column below. Clients can also subscribe to our free RSS newsfeed services below, which will automatically deliver you our announcements via your newsfeed reader software (eg Outlook), via Live Bookmarks in your web browser, or via your mobile phone (via an RSS news reader). More information can be found here.

RSS Subscribe Subscribe to our Latest News RSS Feed RSS Subscribe Subscribe to our Unscheduled Maintenance RSS Feed

All the servers we use are hosted by professional datacentres, and managed 24x7 by their professional technicians and server administrators. In the event of a web hosting problem with one of the servers or server networks, it may not immediately appear on this page, however the datacentre technicians will usually have already identified the issue, and will be working on resolving it as soon as they can. Please don't be alarmed if there currently appears to be an issue with a server, but it doesn't yet appear on this page, as we operate this page independently from the datacentres. This page will also normally only be updated during normal New Zealand business hours.

If you are experiencing an issue with your Website Hosting or Email, please also check our Troubleshooting Your Website FAQs or our Troubleshooting Your Email FAQs, to make sure that the problem isn't at your end or with your ISP, home/office network, or your computer..
RSS Subscribe Latest News:

RSS Subscribe Urgent Maintenance: Parts Replacement on Storage Array on Albany Network
Posted on 16/05/13 10:20PM

Following the outage on Wednesday on the Albany Network, urgent maintenance is being carried out on the affected Storage Array, while the datacentre techs replace certain components marked as faulty between 12am and 6am on 17/05/2013 (overnight tonight). This will allow the network to restore full redundancy.

 

Impact: 
Due to the redundant nature of the networks SAN, our providers do not expect any service unavailability during this time. Volumes currently active on the problematic controller will be failed over to the other controller, to help further mitigate against a possible impact.
 
As a precaution the datacentre have scheduled it for the early hours of the morning and they will have multiple engineers on standby in case of any unforeseen issues.

 

UPDATE:
 
This has been completed successfully, and no abnormal impact was observed on Virtual Servers.
 
Full redundancy has now been restored.



RSS Subscribe Scheduled Maintenance: PHP 5.3 session change and resource move, on the Albany Server Cluster
Posted on 14/05/13 03:41PM

Time: Tomorrow, Wednesday 15th of May 2013 at 6 AM

Impact: PHP 5.3 Sessions will be reset

The server technicians are going to change the method that sessions are stored with. This will help improve performance and stability for the PHP 5.3 cluster service.

At the same time, they will be rebalancing load over the NAS servers that service the PHP clusters. This will be non-service impacting






RSS Subscribe New PHP 5.3 servers to be added
Posted on 07/05/13 01:39PM

 There will be a new PHP 5.3 server added to the Auckland server cluster this Wednesday at 9 AM. The new server is a complete rebuild of our PHP 5.3 standard, so we will only send it a small subset of the requests initially to ensure it performs as expected. If you notice any intermittent problems with the PHP 5.3 service on Wednesday please let us know and we'll investigate ASAP.

If the server works as expected we will give it a full workload on Thursday from 9 AM. We will also add additional PHP 5.3 servers using the same new build the same day.

Please note that quote a lot of maintance is planned for the PHP 5.3 network to improve and grow the network, which in the end should result in superior performance. This includes software updates and hardware to be added






RSS Subscribe New Control Panel Environment
Posted on 16/04/13 04:21PM

We have moved our Control Panel for our Premium Unmetered Plans  to a new environment at http://controlpanel.secureserver.co.nz


This has been used extensively in Beta so we do not expect any degradation in service - in fact customers should note better performance and some minor improvements, especially where customers have lots of domain names or resources.

 You will notice that http://controlpanel.co.nz now redirects to the new environment. Any customers using direct bookmarks to cp.secureserver.co.nz should update those to ensure you're using the latest system.

If you have any questions please let us know.




RSS Subscribe Global WordPress Brute Force Attack
Posted on 15/04/13 02:12PM

There is currently an on-going and highly-distributed global attack on WordPress installations across virtually every web hosting provider in the world. This has been going on for several days. Symptoms of the problem include slow website loading, or failing to load altogether, as the attack causes very high server loads. 


We recommend that all clients WordPress installation, that you change the password to something that meets the security requirements specified on the WordPress website.  These requirements are fairly typical of a secure password: upper and lowercase letters, at least eight characters long, and including “special” characters (^%$#&@*).

Also we suggest that if your login username is 'admin' that you change it to something else. Also please be sure that ALL your plugins are up to date, and you are running the latest version of Wordpress, which is currently 3.5.1

Please note that this is a global issue affecting all web hosting providers hosting wordpress installations.  It is also a good reminder that we must all take account security very seriously, and keep our websites up to date with the latest software updates.




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If you would like to receive our 'Lastest News' announcements in your inbox, please subscribe to our new RSS Newsfeed service by clicking the newsfeed link below. Most of the latest browsers such as Firefox, Internet Explorer and Opera now have inbuilt RSS newsfeed readers. As do mobile phones and mobile apps.

 

RSS Subscribe Unscheduled Server Maintenance:

RSS Subscribe Network issue at CPanel hosting datacentre.
Posted on 04/08/17 10:55AM

One of the Datacentres ISPs had a router go down at approximately 10:38am, which meant traffic was automatically rerouted, but caused very high traffic loads. When they notice this issue, they shut them down and it took 180 seconds for routes to re-converge to our other carriers, and it should have been fully resolved by 10:42am. This resulted in less than 5 minutes of network downtime, before it was fully resolved. We apologise for any inconvenience





RSS Subscribe Wellington Earthquakes and Office disruptions
Posted on 14/11/16 01:36PM

As you may already know Wellington and upper parts of the South Island were rocked by a severe earthquake this morning, causing quite a bit of damage. The regions continues to be rocked by severe aftershocks. We hope everyone is safe and ok across NZ.

Our main office has been disrupted by the Wellington earthquakes. As a result of the quakes, we have had periods of no power or internet  access. So this may affect our ability to respond to enquiries during this time. We may have more power outages as aftershocks continue to strike our offices. 

Our web hosting services however are not affected in anyway. The servers are housed in professional datacentres in Auckland, Wellington and overseas, and are designed to withstand these types of earthquakes. So please bear with us during this time.






RSS Subscribe Auckland Wide Intermittent Network Issue - Resolved
Posted on 05/08/16 01:41PM

 

We are aware that there are currently intermittent network issues in the Auckland region affecting all providers. This is affecting some customers from accessing systems on the Lounge Networks, and the wider internet. Our network engineers are monitoring this issue and working with upstream providers where appropriate to minimise the impact on our customers.

Update: Our upstream has confirmed that this issue is now resolved.





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If you would like to receive 'Unscheduled Maintenance' announcements in your inbox, please subscribe to our new RSS Newsfeed service by clicking the newsfeed link below. Most of the latest browsers such as Firefox, Internet Explorer and Opera now have inbuilt RSS newsfeed readers. As do mobile phones and mobile apps.


Network / Server Status:
Should a web hosting issue occur, and it doesn't appear above then we may post it below under the specific Network / Server that is having an issue.
Albany Server Network:
Housed in the Albany Datacentre, in Auckland, New Zealand.

Currently there are no reported issues on this server network.



Linux Server Network Cluster

Currently there are no reported issues on this server network.


Windows Servers

Currently there are no reported issues on this server network.


Orcon Server Network:
Housed in the Orcon Datacentre, in Wellington, New Zealand.

Currently there are no reported issues on this server network.


Libra Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.


Concorde Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.


Nitrogen Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.




Carbon Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.



 




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