Lounge Network New Zealand
Lounge Network News and Network Status
Welcome to our Latest News and Network Status Page

This page keeps our clients up to date with what is happening on our hosting network. All of our clients should regularly check this page for any announcements we make. Our 'Latest News' is displayed in the left hand column below. 'Unscheduled Maintenance' on the server network, is displayed in the right hand column below. Clients can also subscribe to our free RSS newsfeed services below, which will automatically deliver you our announcements via your newsfeed reader software (eg Outlook), via Live Bookmarks in your web browser, or via your mobile phone (via an RSS news reader). More information can be found here.

RSS Subscribe Subscribe to our Latest News RSS Feed RSS Subscribe Subscribe to our Unscheduled Maintenance RSS Feed

All the servers we use are hosted by professional datacentres, and managed 24x7 by their professional technicians and server administrators. In the event of a web hosting problem with one of the servers or server networks, it may not immediately appear on this page, however the datacentre technicians will usually have already identified the issue, and will be working on resolving it as soon as they can. Please don't be alarmed if there currently appears to be an issue with a server, but it doesn't yet appear on this page, as we operate this page independently from the datacentres. This page will also normally only be updated during normal New Zealand business hours.

If you are experiencing an issue with your Website Hosting or Email, please also check our Troubleshooting Your Website FAQs or our Troubleshooting Your Email FAQs, to make sure that the problem isn't at your end or with your ISP, home/office network, or your computer..
RSS Subscribe Latest News:

RSS Subscribe Mail authentication issue on NZ Hosting Network
Posted on 19/12/12 10:46PM

The shared mail platform is currently having an authentication problem. Attempts to download mail results in being prompted for a password. This has been fixed for approximately half the mailboxes. We expect the other half to start working again within the next hour. Email will continue to be received by mailboxes, it is solely affecting the ability to login. We apologise for the inconvenience.
--UPDATE-- This has now been resolved.



RSS Subscribe Reminder of New CPanel and Webmail Login URLs
Posted on 29/11/12 02:49PM

This is just a repeat announcement to one we posted back on the 15/12/2011, regarding the new URLs for accessing Webmail & Cpanel. Most of our servers now have these new logins as mandatory, so if you are having trouble logging in or getting security error messages, please make sure you are using the new logins below.

This announcement ONLY applies to clients on our Premium Grade CPanel branded web hosting plans.

Due to security and server upgrades mentioned in a previous announcement, clients on our CPanel plans will soon only be able to login to CPanel & Webmail through a secure login page. Therefore the old login URL you used to use will be phased out in the coming weeks.

The new logins will depend on which server your website is installed on. Please check your Account information email that we initially sent you when the account was first setup, which should display the server you are on. If you don't have access to this, you can also try logging into to each server using trial and error, which will tell then you the server you are on.

The login links to both CPanel and Webmail can now be found on our updated login pages. The links to these pages can be found below.






RSS Subscribe URGENT MAINTENANCE - Shared Mail Platform
Posted on 16/11/12 06:51PM

Urgent maintenance work will be undertaken on the Shared Mail Platform on all of our Unmetered Hosting plans, to ensure continued service availability.

Start Time: 18/11/2012 18:00 (6:00pm NZDT)

End Time: 18/11/2012 21:00 (9:00pm NZDT)


Although an extended maintenance window has been scheduled, we do not anticipate an impact to services for longer than 15 minutes (approximate).

Access to mailboxes via POP, IMAP and Webmail will be periodically unavailable during this maintenance window. Users will be prompted for a username and/or password (depending on the email client software used) when attempting to access their mailbox.

No incoming mail messages will be lost, all incoming mail will be queued on our mail exchangers and delivered at the completion of the maintenance period. Outgoing mail and authenticated SMTP services will continue to function as normal, but saving a sent message to the Sent folder via IMAP will fail.

We thank you for your understanding while this urgent work is completed, and apologise for any inconvenience caused.


RSS Subscribe Telecom / Xtra Email problems - This is not affecting our services
Posted on 02/11/12 05:38PM

As reported in the media, Telecom / Xtra have apparently again had problems with their email services. http://www.stuff.co.nz/business/industries/7899456/Telecom-may-pay-for-email-outage
Please note that this problem with Telecom is not affecting our own email services in anyway. If you are a telecom customer who has been affected by this email problem and want to now switch providers, please contact us to learn how you can switch to our NZ hosted email system.

Our email only services are $18 +gst per month, which includes unlimited email storage and email accounts. Also email accounts can be setup with unlimited domains, if you transfer or register those domains into our system. Our email system also hosted in Auckland and offers POP, IMAP, SMTP connections as well as uses the commercial Atmail webmail system http://atmail.com/. Email is stored on dedicated email servers, so it is a commercial grade system hosted locally in NZ.

One advantage our system also has over many other systems, is that domain names and email accounts are all managed within the same unified control panel, so there is only a single log in, and the control panel has been developed in NZ.

If you are a telecom customer who has been affected by this email problem and want to now switch providers, please contact us to learn how you can switch to our NZ hosted email system.

As reported in the media Telecom have again had problems with their email services. [url=http://loungenetwork.co.nz/contact.php



RSS Subscribe Please update your website software.
Posted on 30/10/12 02:30PM

We have noticed an increased number of clients who haven't been updating their website software, scripts and plugins, which has resulted in them either being hacked, or having malware injected into them. The most common ones which have been targeted are Wordpress and Joomla content management systems. Content management systems are great, as they allow people to easily and quickly update their websites, however they do require the software running in the back-end to be regularly updated. If you are running software on your website, please make sure you regularly update the scripts in your hosting space with the most recent software. It is the website owners responisbility to make sure their website scripts are up to date at all times. Not only will this help to keep your website safe and secure from hackers, it will reduce the work we need to do in dealing with an account that has been compromised. If we detect a problem on the server with a compromised hosting account, our immediate action is to suspend the clients account until the problem has been fixed to minimise problems for other users on the server, which results in downtime for the clients website and other services.

More information on updating your website scripts can be found at http://loungenetwork.co.nz/faqman/index.php?op=view&t=359



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If you would like to receive our 'Lastest News' announcements in your inbox, please subscribe to our new RSS Newsfeed service by clicking the newsfeed link below. Most of the latest browsers such as Firefox, Internet Explorer and Opera now have inbuilt RSS newsfeed readers. As do mobile phones and mobile apps.

 

RSS Subscribe Unscheduled Server Maintenance:

RSS Subscribe Network issue at CPanel hosting datacentre.
Posted on 04/08/17 10:55AM

One of the Datacentres ISPs had a router go down at approximately 10:38am, which meant traffic was automatically rerouted, but caused very high traffic loads. When they notice this issue, they shut them down and it took 180 seconds for routes to re-converge to our other carriers, and it should have been fully resolved by 10:42am. This resulted in less than 5 minutes of network downtime, before it was fully resolved. We apologise for any inconvenience





RSS Subscribe Wellington Earthquakes and Office disruptions
Posted on 14/11/16 01:36PM

As you may already know Wellington and upper parts of the South Island were rocked by a severe earthquake this morning, causing quite a bit of damage. The regions continues to be rocked by severe aftershocks. We hope everyone is safe and ok across NZ.

Our main office has been disrupted by the Wellington earthquakes. As a result of the quakes, we have had periods of no power or internet  access. So this may affect our ability to respond to enquiries during this time. We may have more power outages as aftershocks continue to strike our offices. 

Our web hosting services however are not affected in anyway. The servers are housed in professional datacentres in Auckland, Wellington and overseas, and are designed to withstand these types of earthquakes. So please bear with us during this time.






RSS Subscribe Auckland Wide Intermittent Network Issue - Resolved
Posted on 05/08/16 01:41PM

 

We are aware that there are currently intermittent network issues in the Auckland region affecting all providers. This is affecting some customers from accessing systems on the Lounge Networks, and the wider internet. Our network engineers are monitoring this issue and working with upstream providers where appropriate to minimise the impact on our customers.

Update: Our upstream has confirmed that this issue is now resolved.





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If you would like to receive 'Unscheduled Maintenance' announcements in your inbox, please subscribe to our new RSS Newsfeed service by clicking the newsfeed link below. Most of the latest browsers such as Firefox, Internet Explorer and Opera now have inbuilt RSS newsfeed readers. As do mobile phones and mobile apps.


Network / Server Status:
Should a web hosting issue occur, and it doesn't appear above then we may post it below under the specific Network / Server that is having an issue.
Albany Server Network:
Housed in the Albany Datacentre, in Auckland, New Zealand.

Currently there are no reported issues on this server network.



Linux Server Network Cluster

Currently there are no reported issues on this server network.


Windows Servers

Currently there are no reported issues on this server network.


Orcon Server Network:
Housed in the Orcon Datacentre, in Wellington, New Zealand.

Currently there are no reported issues on this server network.


Libra Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.


Concorde Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.


Nitrogen Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.




Carbon Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.



 




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