Lounge Network New Zealand
Lounge Network News and Network Status
Welcome to our Latest News and Network Status Page

This page keeps our clients up to date with what is happening on our hosting network. All of our clients should regularly check this page for any announcements we make. Our 'Latest News' is displayed in the left hand column below. 'Unscheduled Maintenance' on the server network, is displayed in the right hand column below. Clients can also subscribe to our free RSS newsfeed services below, which will automatically deliver you our announcements via your newsfeed reader software (eg Outlook), via Live Bookmarks in your web browser, or via your mobile phone (via an RSS news reader). More information can be found here.

RSS Subscribe Subscribe to our Latest News RSS Feed RSS Subscribe Subscribe to our Unscheduled Maintenance RSS Feed

All the servers we use are hosted by professional datacentres, and managed 24x7 by their professional technicians and server administrators. In the event of a web hosting problem with one of the servers or server networks, it may not immediately appear on this page, however the datacentre technicians will usually have already identified the issue, and will be working on resolving it as soon as they can. Please don't be alarmed if there currently appears to be an issue with a server, but it doesn't yet appear on this page, as we operate this page independently from the datacentres. This page will also normally only be updated during normal New Zealand business hours.

If you are experiencing an issue with your Website Hosting or Email, please also check our Troubleshooting Your Website FAQs or our Troubleshooting Your Email FAQs, to make sure that the problem isn't at your end or with your ISP, home/office network, or your computer..
RSS Subscribe Latest News:

RSS Subscribe Please update your website software.
Posted on 30/10/12 02:30PM

We have noticed an increased number of clients who haven't been updating their website software, scripts and plugins, which has resulted in them either being hacked, or having malware injected into them. The most common ones which have been targeted are Wordpress and Joomla content management systems. Content management systems are great, as they allow people to easily and quickly update their websites, however they do require the software running in the back-end to be regularly updated. If you are running software on your website, please make sure you regularly update the scripts in your hosting space with the most recent software. It is the website owners responisbility to make sure their website scripts are up to date at all times. Not only will this help to keep your website safe and secure from hackers, it will reduce the work we need to do in dealing with an account that has been compromised. If we detect a problem on the server with a compromised hosting account, our immediate action is to suspend the clients account until the problem has been fixed to minimise problems for other users on the server, which results in downtime for the clients website and other services.

More information on updating your website scripts can be found at http://loungenetwork.co.nz/faqman/index.php?op=view&t=359



RSS Subscribe .KIWI.NZ DOMAINS ARE NOW LIVE!
Posted on 11/09/12 01:46PM

.kiwi.nz domains are now available for registration at www.domains.loungenetwork.co.nz



RSS Subscribe New Extension .kiwi.nz to become available from 12pm on the 11th September
Posted on 07/09/12 05:05PM

InternetNZ have provisionally approved a new second-level NZ domain, .kiwi.nz, and we will be processing provisional registrations from 12pm on the launch day of 11th September 2012. However you can a submit a request to us now, for us to provisionally register a .kiwi.nz domain for you, when we begin to process them from 12pm on the 11th September. Please read below for more information.
.kiwi.nz is being launched slightly differently to how new .nz extensions have been done in the past, with a provisional registration period where the domains can only be provisional registered for a maximum of three months. Further, these domains cannot be used ‘live’ until more than 500 .kiwi.nz domains have been provisional registered, which MUST happen within the first month.

Everyone who is interested in getting a .kiwi.nz domain must understand these restrictions. During the provisional period - domains can’t be used, there is a maximum three month provisional registration period, and the fact that .kiwi.nz may not go live at all. Should the .kiwi.nz not go live, the registration fee you pay us will be lost (The Domain Name Commissioner will not be refunding any provisional registrations). Please note that we have no control over any of this.

The Provisional registration fee for .kiwi domains will be $50+GST ($57.50 inc GST) per domain for a 3 month provisional registration period.(non refundable)
This 3 month registration period will be applied should the domains be made live, otherwise it won’t. Payment must be received by us before we can proceed in the provisional registration process in the 11th September. You are able to pre pay us in advance before the 11th of September, if you want avoid any payment delays, but the money must be in our bank account before provisional registration can take place. Provisional registrations are done manually and are done on a first come/first served basis, and we will be processing all provisional registrations from 12pm on the launch day of 11th September 2012, in the order we receive them, providing payment has been received.
We don't guarantee that you will get the domain/s you pay for, if someone else registers the domain before we do. If the domain/s you have chosen are unavailable, we will contact you to choose another. We however won’t provide any refunds, so you must chose an alternative and must be chosen within 7 days of our request to you.

For people wanting to provisionally register a .kiwi.nz domain, please copy the text below and paste it in an email and send it to us at domains@loungenetwork.co.nz , with the Subject: Provisional .kiwi.nz domain request.

If you want to register multiple domains, please repeat the process, by sending us additional email.

===============================================
Provisional .kiwi.nz domain request.
===============================================
First Choice Domain: .kiwi.nz
Second Choice Domain: .kiwi.nz
Third Choice Domain: .kiwi.nz
Fourth Choice Domain: .kiwi.nz
Fifth Choice Domain: .kiwi.nz

Nameholder:
First Name:
Last Name:
Email:
Address 1:
Address 2:
City:
Province:
Postal Code:
Country:
Phone: + - -
Fax:

===============================================
End copied text
===============================================

PAYMENT:

After emailing us your Provisional .kiwi.nz Domain Request, please make payment of $57.50 into our bank account below, using your first choice .kiwi.nz domain as the reference. If you are wanting to provisionally register more than one .kiwi.nz domain, please make separate payments, each with the ‘first choice of domain’ as the reference.

Payment can be made to our bank account at
Account Name: Design Lounge Ltd.
Account Number: 06 0501 0900613 00
Bank: National Bank of New Zealand
Ref: You’re your first choice .kiwi.nz domain above.



Please note that sending us a provisional domain registration request for .kiwi.nz domains, means that you have read and agree to our provisional registration terms and restrictions above, as well as our normal .NZ Domain Registration terms at http://www.loungenetwork.co.nz/conditions/conditions_domain_nz.htm

Should .kiwi.nz domains gain approval (eg it reaches 500 provisional registrations in the first month etc.), future domain renewal pricing for additional terms after the 3 month registration period will be the same as our other .nz domains. This is currently $39.95+GST per year. There is a 12 month minimum renewal period, ad you can register .nz domains up to 10 years.



RSS Subscribe CPanel standard web hosting plans have been upgraded.
Posted on 07/09/12 04:26PM

As part of our 12th Birthday Celebrations, we are pleased to announce that we have upgraded most of our Standard Web Hosting Plans. Most now include significantly more diskspace and bandwidth. Many have had their quotas DOUBLED.

All current clients who are on those affected standard web hosting plans, have been automatically upgraded. For those clients who are on custom built hosting plans, and want them upgrading you will need to contact us to review the quotas on your plan. You may only need to contact us though, if you are close to reaching your diskspace or bandwidth quotas.

Over our 12 years of operation, we have continued to regularly upgrade our web hosting plans, providing our clients with more value for money, whilst also balancing this with providing a Premium quality service and top level server reliability. Our web hosting services are some of the best and most reliable in New Zealand, which is part of the reason why we are one of New Zealand’s longest serving web hosting providers.



RSS Subscribe Google Pagespeed Now added to our Unmetered hosting plans.
Posted on 30/08/12 02:45PM

Google Pagespeed is now available to clients on our Unmetered Linux hosting plans. It is set to 'Off' by default.

To enable Google PageSpeed you simply need add the following to your sites .htaccess:


ModPagespeed on


You must be on our Unmetered Corporate or Business Linux plans for this to work.

For more information on Google Pagespeed, please visit https://developers.google.com/speed/pagespeed/




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If you would like to receive our 'Lastest News' announcements in your inbox, please subscribe to our new RSS Newsfeed service by clicking the newsfeed link below. Most of the latest browsers such as Firefox, Internet Explorer and Opera now have inbuilt RSS newsfeed readers. As do mobile phones and mobile apps.

 

RSS Subscribe Unscheduled Server Maintenance:

RSS Subscribe Wellington Earthquakes and Office disruptions
Posted on 14/11/16 01:36PM

As you may already know Wellington and upper parts of the South Island were rocked by a severe earthquake this morning, causing quite a bit of damage. The regions continues to be rocked by severe aftershocks. We hope everyone is safe and ok across NZ.

Our main office has been disrupted by the Wellington earthquakes. As a result of the quakes, we have had periods of no power or internet  access. So this may affect our ability to respond to enquiries during this time. We may have more power outages as aftershocks continue to strike our offices. 

Our web hosting services however are not affected in anyway. The servers are housed in professional datacentres in Auckland, Wellington and overseas, and are designed to withstand these types of earthquakes. So please bear with us during this time.






RSS Subscribe Auckland Wide Intermittent Network Issue - Resolved
Posted on 05/08/16 01:41PM

 

We are aware that there are currently intermittent network issues in the Auckland region affecting all providers. This is affecting some customers from accessing systems on the Lounge Networks, and the wider internet. Our network engineers are monitoring this issue and working with upstream providers where appropriate to minimise the impact on our customers.

Update: Our upstream has confirmed that this issue is now resolved.





RSS Subscribe Auckland Network Outage 22/07 - Incident Report
Posted on 22/07/16 10:17AM

There was a brief outage of approximately 45 minute at the Auckland Datacentre this morning. As it was a fault with the datacentre and our Upstream providers network, it was a fault that affected many other providers. This outage only affected clients on this network, and none of our Cpanel based customers. 
 
At 9:05am, our upstream providers automated alerting system notified of an issue with their core network and their engineers began investigating.   
 
A switch in the datacentres network was identified as causing a routing issue across the platform; once identified, the switch was removed and the availability of the network was restored.  
 
All services were restored and systems back online by 9.50am. These types of issues are rare, but can happen with our upstream providers network if there is a hardware failure with a key piece of the network.
 
Thank you for your patience, we apologize for the inconvenience caused.




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If you would like to receive 'Unscheduled Maintenance' announcements in your inbox, please subscribe to our new RSS Newsfeed service by clicking the newsfeed link below. Most of the latest browsers such as Firefox, Internet Explorer and Opera now have inbuilt RSS newsfeed readers. As do mobile phones and mobile apps.


Network / Server Status:
Should a web hosting issue occur, and it doesn't appear above then we may post it below under the specific Network / Server that is having an issue.
Albany Server Network:
Housed in the Albany Datacentre, in Auckland, New Zealand.

Currently there are no reported issues on this server network.



Linux Server Network Cluster

Currently there are no reported issues on this server network.


Windows Servers

Currently there are no reported issues on this server network.


Orcon Server Network:
Housed in the Orcon Datacentre, in Wellington, New Zealand.

Currently there are no reported issues on this server network.


Libra Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.


Concorde Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.


Nitrogen Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.




Carbon Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.



 




All prices exclude GST unless otherwise stated. Errors and omissions excepted.
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