Lounge Network New Zealand
Lounge Network News and Network Status
Welcome to our Latest News and Network Status Page

This page keeps our clients up to date with what is happening on our hosting network. All of our clients should regularly check this page for any announcements we make. Our 'Latest News' is displayed in the left hand column below. 'Unscheduled Maintenance' on the server network, is displayed in the right hand column below. Clients can also subscribe to our free RSS newsfeed services below, which will automatically deliver you our announcements via your newsfeed reader software (eg Outlook), via Live Bookmarks in your web browser, or via your mobile phone (via an RSS news reader). More information can be found here.

RSS Subscribe Subscribe to our Latest News RSS Feed RSS Subscribe Subscribe to our Unscheduled Maintenance RSS Feed

All the servers we use are hosted by professional datacentres, and managed 24x7 by their professional technicians and server administrators. In the event of a web hosting problem with one of the servers or server networks, it may not immediately appear on this page, however the datacentre technicians will usually have already identified the issue, and will be working on resolving it as soon as they can. Please don't be alarmed if there currently appears to be an issue with a server, but it doesn't yet appear on this page, as we operate this page independently from the datacentres. This page will also normally only be updated during normal New Zealand business hours.

If you are experiencing an issue with your Website Hosting or Email, please also check our Troubleshooting Your Website FAQs or our Troubleshooting Your Email FAQs, to make sure that the problem isn't at your end or with your ISP, home/office network, or your computer..
RSS Subscribe Latest News:

RSS Subscribe SCHEDULED MAINTENANCE - CPanel Server upgrades - Server Reboots to kernel 3.3.X series
Posted on 18/06/12 04:24PM

The data centre are going to be rebooting a group of servers over the next few days. Reboots are scheduled to start from 10 PM US pacific time on each day. The purpose of this reboots is to update the kernel running on each server to the latest stable one (3.3.x series) with security patches applied. The version of the kernel running on the servers are relatively old and needs to be updated. By rebooting the server to the latest updated kernel series, all servers will be more secure and free from kernel level vulnerabilities.

We expect these to go quite smoothly, with an average downtime of 5 mins each. There will be staff onsite in case of problems. Certain servers can enter into force filesystem check upon reboot and in that case, there maybe downtime close an hour depending upon the pace in which the filesystem check proceeds.



RSS Subscribe Windows Updates 14/06/2012
Posted on 12/06/12 10:42PM

We have scheduled Windows updates on most of our servers, starting at 10PM this coming Thursday night (14/06/2012) and completing on Friday (15/06/2012) morning at 4AM. We anticipate up to 60 minutes of downtime during this period and apologise for the inconvenience.


The following shared servers will be affected:

MW1
MW2
MW3
MsSQL1
MsSQL2


RSS Subscribe Scheduled Maintenance: Webmail software patches
Posted on 17/05/12 03:44PM

This announcement only applies to our Corporate and Business plan users

Our providers have scheduled the installation of the latest Atmail software patches todat after midnight. The patches are a major release update containing more than 100 fixes and improvements to the Atmail system.

Start Time: 18/05/2012 00:00 NZST
End Time: 18/05/2012 01:00 NZST

During this maintenance window our current Atmail installation will be unavailable for the duration of the update.

Horde webmail, POP and IMAP services will continue to be available throughout the maintenance window, with no expected disruption.

We thank you for your understanding while this work is completed, and apologise for any inconvenience caused.



RSS Subscribe O.S Updates on the Shared Linux cluster
Posted on 17/05/12 02:54PM

This announcement only applies to our Corporate and Business plan users

On Tuesday, 29th May our upstream providers will be upgrading our the Shared Linux cluster in order to keep it secure. The upgrade will be to the Operating System itself, and will not change the PHP version.

However, some underlying OS packages will be upgraded - for example 'imagemagick' - and it's possible this may affect some customer websites.

There are servers for our customers to use right away to perform testing. To test your website against these servers, please set the IP addresses for your website(s) in your host file as follows:

PHP4 202.89.43.70

PHP5.2 202.89.43.75



We have a knowledgebase article about using your hosts file which may assist here http://www.loungenetwork.co.nz/faqman/index.php?op=view&t=344


RSS Subscribe Telecom / Xtra Outgoing SMTP email issues
Posted on 08/05/12 05:20PM

We have had a few clients contact us who have said that they are having trouble sending emails, and they are using Telecom / Xtras SMTP servers to send their domain based email. We believe this is a known problem with telecoms Yahoo service provider. If you are having trouble, please contact them about resolving this
Alternatively you can also use our SMTP servers to send out email, if your hosting plan supports it. Details on setting it up can be found at http://loungenetwork.co.nz/faqman/index.php?op=view&t=90

If you are not one of our clients, but are reading this because you are a Telecom / Xtra customer, and trying to find a solution to this problem, please contact us if you want to move your hosting to our servers. We do provide SMTP servers with most of our hosting plans, which allows you to bypass your ISP when it comes to sending emails. You can contact us at http://www.loungenetwork.co.nz/contact.php



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If you would like to receive our 'Lastest News' announcements in your inbox, please subscribe to our new RSS Newsfeed service by clicking the newsfeed link below. Most of the latest browsers such as Firefox, Internet Explorer and Opera now have inbuilt RSS newsfeed readers. As do mobile phones and mobile apps.

 

RSS Subscribe Unscheduled Server Maintenance:

RSS Subscribe Network issue at CPanel hosting datacentre.
Posted on 04/08/17 10:55AM

One of the Datacentres ISPs had a router go down at approximately 10:38am, which meant traffic was automatically rerouted, but caused very high traffic loads. When they notice this issue, they shut them down and it took 180 seconds for routes to re-converge to our other carriers, and it should have been fully resolved by 10:42am. This resulted in less than 5 minutes of network downtime, before it was fully resolved. We apologise for any inconvenience





RSS Subscribe Wellington Earthquakes and Office disruptions
Posted on 14/11/16 01:36PM

As you may already know Wellington and upper parts of the South Island were rocked by a severe earthquake this morning, causing quite a bit of damage. The regions continues to be rocked by severe aftershocks. We hope everyone is safe and ok across NZ.

Our main office has been disrupted by the Wellington earthquakes. As a result of the quakes, we have had periods of no power or internet  access. So this may affect our ability to respond to enquiries during this time. We may have more power outages as aftershocks continue to strike our offices. 

Our web hosting services however are not affected in anyway. The servers are housed in professional datacentres in Auckland, Wellington and overseas, and are designed to withstand these types of earthquakes. So please bear with us during this time.






RSS Subscribe Auckland Wide Intermittent Network Issue - Resolved
Posted on 05/08/16 01:41PM

 

We are aware that there are currently intermittent network issues in the Auckland region affecting all providers. This is affecting some customers from accessing systems on the Lounge Networks, and the wider internet. Our network engineers are monitoring this issue and working with upstream providers where appropriate to minimise the impact on our customers.

Update: Our upstream has confirmed that this issue is now resolved.





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If you would like to receive 'Unscheduled Maintenance' announcements in your inbox, please subscribe to our new RSS Newsfeed service by clicking the newsfeed link below. Most of the latest browsers such as Firefox, Internet Explorer and Opera now have inbuilt RSS newsfeed readers. As do mobile phones and mobile apps.


Network / Server Status:
Should a web hosting issue occur, and it doesn't appear above then we may post it below under the specific Network / Server that is having an issue.
Albany Server Network:
Housed in the Albany Datacentre, in Auckland, New Zealand.

Currently there are no reported issues on this server network.



Linux Server Network Cluster

Currently there are no reported issues on this server network.


Windows Servers

Currently there are no reported issues on this server network.


Orcon Server Network:
Housed in the Orcon Datacentre, in Wellington, New Zealand.

Currently there are no reported issues on this server network.


Libra Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.


Concorde Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.


Nitrogen Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.




Carbon Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.



 




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