There are reports that Spark / Xtra / Yahoos email system is currently blocking authenticated third party email addresses, from sending via their SMTP server.

This problem is apparently causing emails sent via Spark / Xtra /Yahoos SMTP server, to bounce back with the following error 550 5.7.1 You are not authorized to send as name@yourdomain.co.nz

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Our office will be closed for Wellington Anniversary day.

Any support emails during this period will therefore take longer to reply to. As always our servers will be monitored 24/7 by the datacentre techs, and should any issues occur, they will be dealt with as soon as possible. Please note that our office is closed, we will not update any of our network status pages during this period. however that won't mean that issues that may occur, won't be getting addressed.

As 2016 winds down, we would like wish all our clients a relaxing and safe festive holiday season. We thank you for your business over the year.

2016 has been another busy year, with a number of significant updates and advances on the hosting platforms. All of our hosting platforms have now been updated to now support PHP 7 and newer versions of MySQL. This allows clients to use the newest versions website publishing tools and website apps.

Our main office will be closed between the 23rd December until the 12th January. We will be offering limited email support during this period. If you however need emergency support during this period, please use the emergency support form (charges will apply). The servers will be continued to be monitored 24/7/365 as per normal, in case of any problems with servers or the network during this time.

We would like to wish all our clients a safe and enjoyable holiday over the Christmas and New Year break.

Merry Christmas

Kind Regards
The Team @ Lounge Network.

As you may already know Wellington and upper parts of the South Island were rocked by a severe earthquake this morning, causing quite a bit of damage. The regions continues to be rocked by severe aftershocks. We hope everyone is safe and ok across NZ.

Our main office has been disrupted by the Wellington earthquakes. As a result of the quakes, we have had periods of no power or internet  access. So this may affect our ability to respond to enquiries during this time. We may have more power outages as aftershocks continue to strike our offices. 

Our web hosting services however are not affected in anyway. The servers are housed in professional datacentres in Auckland, Wellington and overseas, and are designed to withstand these types of earthquakes. So please bear with us during this time.

Our upstream providers will be moving the CPanel webservers at anytime from  6pm on Monday 7th November 2016. They are moving the servers from an old rack to new rack as part of improving the infrastructure. There will be some downtime across all services while this is done.They are expecting downtime of no more than one hour once they commence the move, however it maybe longer.  If you notice your server is not responding, this will be why.

Our legacy hosting provider Orcon had an issue on their network late afternoon which caused some of our hosted websites to either be slow loading or unresponsive. This issue also affected our own websites. This issue has now been resolved. We apologise for any inconvenience. 

There was an issue with the PHP 5.3 cluster at around 1pm, causing sites  to load extremely slow.The PHP 4/5 cluster is not affected by this issue. This has now been resolved by the techs.

Due to the NZRS (New Zealand domain registry) being overloaded, all new .nz registrations are failing. This is affecting all registrations and pre-registrations. Please bear with us while the NZ registry gets this resolved.

Update- This was resolved at around 2:30pm today.