Lounge Network New Zealand
Lounge Network News and Network Status
Welcome to our Latest News and Network Status Page

This page keeps our clients up to date with what is happening on our hosting network. All of our clients should regularly check this page for any announcements we make. Our 'Latest News' is displayed in the left hand column below. 'Unscheduled Maintenance' on the server network, is displayed in the right hand column below. Clients can also subscribe to our free RSS newsfeed services below, which will automatically deliver you our announcements via your newsfeed reader software (eg Outlook), via Live Bookmarks in your web browser, or via your mobile phone (via an RSS news reader). More information can be found here.

RSS Subscribe Subscribe to our Latest News RSS Feed RSS Subscribe Subscribe to our Unscheduled Maintenance RSS Feed

All the servers we use are hosted by professional datacentres, and managed 24x7 by their professional technicians and server administrators. In the event of a web hosting problem with one of the servers or server networks, it may not immediately appear on this page, however the datacentre technicians will usually have already identified the issue, and will be working on resolving it as soon as they can. Please don't be alarmed if there currently appears to be an issue with a server, but it doesn't yet appear on this page, as we operate this page independently from the datacentres. This page will also normally only be updated during normal New Zealand business hours.

If you are experiencing an issue with your Website Hosting or Email, please also check our Troubleshooting Your Website FAQs or our Troubleshooting Your Email FAQs, to make sure that the problem isn't at your end or with your ISP, home/office network, or your computer..
RSS Subscribe Latest News:

RSS Subscribe Proactive Malware Detection Software Installed on Premium Cpanel Plans
Posted on 16/12/11 12:48PM

We have introduced a new malware detection system for all of our Premium Cpanel servers, named Maldetect. It is an anti-malware project that has proved to be an effective solution against the use of virii/malware on servers. We have initiated full scans on the servers and have detected some malware files on current user accounts. We have incorporated the maldetect software to check apache (web) and ftp uploads. During the uploading of files to the servers, either via ftp or apache (web), maldetect software will scan the file(s) and it will not allow the upload if a file has a signature matching a virus/malware.

Why do we need maldetect ?

Our servers have many different types of software installed by our users, such as wordpress, joomla, other CMS and even custom made scripts. All of this software may become vulnerable over the course of time, and these need to be updated by clients in a timely manner in-order to prevent vulnerabilities. However, many users fail to update their software in a timely manner and these become a threat to the server security. Hackers can then use the vulnerability associated with the software to execute or upload virus/malware. This is where maldetect steps in! Even if a hacker tries to upload a virus file using an affected site, maledetect will usually prevent it.

Example Situation:

FTP case: There can be situations where a clients computer can be infected with a virus and the saved user/passwords in the ftp client software installed on the user computer may be leaked. When a hacker gets this information, he will try to upload virus/malware to the server for execution. Here also, the maldetect becomes handy, preventing the hacker from uploading viruii/malware to the server.

In addition to scanning files on upload, we also have an automated scanner that will go through all web accessible files on the server which have been modified in the past 2 days.

What is maldetect in technical terms?

Regarding technical details of maledetect, Linux Malware Detect (LMD) is a malware scanner for Linux , that is designed around the threats faced in shared hosted environments. It uses threat data from network edge intrusion detection systems to extract malware that is actively being used in attacks and generates signatures for detection.

Example Output:
Detected Threats:
LMD has a total of 7,241 (5393 MD5 / 1848 HEX) signatures , below is a listing of the top 60 threats by prevalence detected by LMD:

base64.inject.unclassed perl.ircbot.xscan
bin.dccserv.irsexxy perl.mailer.yellsoft
bin.fakeproc.Xnuxer perl.shell.cbLorD
bin.ircbot.nbot perl.shell.cgitelnet
bin.ircbot.php3 php.cmdshell.c100
bin.ircbot.unclassed php.cmdshell.c99
bin.pktflood.ABC123 php.cmdshell.cih
bin.pktflood.osf php.cmdshell.egyspider
bin.trojan.linuxsmalli php.cmdshell.fx29
c.ircbot.tsunami php.cmdshell.ItsmYarD
exp.linux.rstb php.cmdshell.Ketemu
exp.linux.unclassed php.cmdshell.N3tshell
exp.setuid0.unclassed php.cmdshell.r57
gzbase64.inject php.cmdshell.unclassed
html.phishing.auc61 php.defash.buno
html.phishing.hsbc php.exe.globals
perl.connback.DataCha0s php.include.remote
perl.connback.N2 php.ircbot.InsideTeam
perl.cpanel.cpwrap php.ircbot.lolwut
perl.ircbot.atrixteam php.ircbot.sniper
perl.ircbot.bRuNo php.ircbot.vj_denie
perl.ircbot.Clx php.mailer.10hack
perl.ircbot.devil php.mailer.bombam
perl.ircbot.fx29 php.mailer.PostMan
perl.ircbot.magnum php.phishing.AliKay
perl.ircbot.oldwolf php.phishing.mrbrain
perl.ircbot.putr4XtReme php.phishing.ReZulT
perl.ircbot.rafflesia php.pktflood.oey
perl.ircbot.UberCracker php.shell.rc99
perl.ircbot.xdh php.shell.shellcomm

RSS Subscribe Scheduled Maintenance: Mail Storage Migration
Posted on 16/12/11 10:30AM

Start Time: 21/12/2011 00:00 NZDT
End Time: 21/12/2011 02:00 NZDT

During this maintenance window, customer mailboxes will be migrated to new storage hardware. This will improve the performance of the mail service.

POP and IMAP (mail checking) services will unavailable during this maintenance window - Customers will be prompted to enter their password when attempting to check mail.

All incoming mail will be held for delivery on completion of the scheduled work, no mail messages will be lost.

SMTP (outgoing mail) will continue to function as normal, but saving a sent message to the Sent folder via IMAP will fail.

We thank you for your understanding while this work is completed, and apologise for any inconvenience caused.

RSS Subscribe New CPanel and Webmail Login URLs
Posted on 15/12/11 07:12PM

This announcement ONLY applies to clients on our Premium Grade CPanel branded web hosting plans.

Due to security and server upgrades mentioned in a previous announcement, clients on our CPanel plans will soon only be able to login to CPanel & Webmail through a secure login page. Therefore the old login URL you used to use will be phased out in the coming weeks.

The new logins will depend on which server your website is installed on. Please check your Account information email that we initially sent you when the account was first setup, which should display the server you are on. If you don't have access to this, you can also try logging into to each server using trial and error, which will tell then you the server you are on.

The login links to both CPanel and Webmail can now be found on our updated login pages. The links to these pages can be found below.

RSS Subscribe Email authentication issue at Auckland datacentre - Resolved
Posted on 13/12/11 09:41AM

There was an email authentication issue this morning that appears to have been caused by a hardware failure on our providers primary email storage node. They brought up secondary node and to restore full services, and are investigating why the primary one failed.

No data has been lost and there is no need to reset your email password. We apologize for any inconvenience caused. The issue only affected users ability to connect to the email server.

The email authentication issue is now resolved, with full services restored.

We hope this didn't cause too much inconvenience. Our engineers are currently investigating the cause of the hardware problem on the node and will work to ensure the services are as reliable as possible in future.

As a result of this, we have asked our providers to provide us with a realtime feed showing the network status and realtime announcements and updates of any issues directly at the datacentre. We hope they will implement something like this soon, which will keep our clients more informed of any issues when they occur.

RSS Subscribe PCI Compliance and Server Updates for CPanel Premium Plans
Posted on 12/12/11 06:32PM

Scope of Work: PCI Compliance
Time: From 10:00PM PST (GMT -8:00) Friday December 16, 2011.

PCI Compliance is becoming a standard across all sites handling credit card transactions. For PCI compliance, several reputed agencies like Security Metrics conduct scans on servers hosting the particular website requiring PCI compliance. In most scan results, port 3306 comes up as a security vulnerability. Port 3306 is assigned to MySQL database server for inbound and outbound access. However, allowing inbound connections to port 3306 is now considered risky since attackers can gain access to the database.

So, in light of the continuous listing of port 3306 as a security vulnerability in PCI scans, direct public access to port 3306 will not be available. However, to access your databases, clients can add their IP to the remote hosts allow file in their respective cpanel. This will give you the same access you had before, but just in a more secure and protected environment.

The aforementioned issue is the biggest client facing issue we see. This is why we want to give you advanced notice of this system change. You will have this week to add your IP, or have your client's add their IP addresses in their respective cpanels as stated earlier. There are additional issues as well, such as Weak SSL ciphers will be disabled, openssh will be upgraded. Apache will also be recompiled and upgraded. This will not be service affecting, as we have a template and a rollout schedule planned.

We have many servers already compliant, but this notice will be for everyone else.

The other issue will be logging into CPanel. We will be posting new secure links for CPanel when they are available.

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If you would like to receive our 'Lastest News' announcements in your inbox, please subscribe to our new RSS Newsfeed service by clicking the newsfeed link below. Most of the latest browsers such as Firefox, Internet Explorer and Opera now have inbuilt RSS newsfeed readers. As do mobile phones and mobile apps.


RSS Subscribe Unscheduled Server Maintenance:

RSS Subscribe Network issue at CPanel hosting datacentre.
Posted on 04/08/17 10:55AM

One of the Datacentres ISPs had a router go down at approximately 10:38am, which meant traffic was automatically rerouted, but caused very high traffic loads. When they notice this issue, they shut them down and it took 180 seconds for routes to re-converge to our other carriers, and it should have been fully resolved by 10:42am. This resulted in less than 5 minutes of network downtime, before it was fully resolved. We apologise for any inconvenience

RSS Subscribe Wellington Earthquakes and Office disruptions
Posted on 14/11/16 01:36PM

As you may already know Wellington and upper parts of the South Island were rocked by a severe earthquake this morning, causing quite a bit of damage. The regions continues to be rocked by severe aftershocks. We hope everyone is safe and ok across NZ.

Our main office has been disrupted by the Wellington earthquakes. As a result of the quakes, we have had periods of no power or internet  access. So this may affect our ability to respond to enquiries during this time. We may have more power outages as aftershocks continue to strike our offices. 

Our web hosting services however are not affected in anyway. The servers are housed in professional datacentres in Auckland, Wellington and overseas, and are designed to withstand these types of earthquakes. So please bear with us during this time.

RSS Subscribe Auckland Wide Intermittent Network Issue - Resolved
Posted on 05/08/16 01:41PM


We are aware that there are currently intermittent network issues in the Auckland region affecting all providers. This is affecting some customers from accessing systems on the Lounge Networks, and the wider internet. Our network engineers are monitoring this issue and working with upstream providers where appropriate to minimise the impact on our customers.

Update: Our upstream has confirmed that this issue is now resolved.

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If you would like to receive 'Unscheduled Maintenance' announcements in your inbox, please subscribe to our new RSS Newsfeed service by clicking the newsfeed link below. Most of the latest browsers such as Firefox, Internet Explorer and Opera now have inbuilt RSS newsfeed readers. As do mobile phones and mobile apps.

Network / Server Status:
Should a web hosting issue occur, and it doesn't appear above then we may post it below under the specific Network / Server that is having an issue.
Albany Server Network:
Housed in the Albany Datacentre, in Auckland, New Zealand.

Currently there are no reported issues on this server network.

Linux Server Network Cluster

Currently there are no reported issues on this server network.

Windows Servers

Currently there are no reported issues on this server network.

Orcon Server Network:
Housed in the Orcon Datacentre, in Wellington, New Zealand.

Currently there are no reported issues on this server network.

Libra Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.

Concorde Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.

Nitrogen Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.

Carbon Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.


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