Lounge Network New Zealand
Lounge Network News and Network Status
Welcome to our Latest News and Network Status Page

This page keeps our clients up to date with what is happening on our hosting network. All of our clients should regularly check this page for any announcements we make. Our 'Latest News' is displayed in the left hand column below. 'Unscheduled Maintenance' on the server network, is displayed in the right hand column below. Clients can also subscribe to our free RSS newsfeed services below, which will automatically deliver you our announcements via your newsfeed reader software (eg Outlook), via Live Bookmarks in your web browser, or via your mobile phone (via an RSS news reader). More information can be found here.

RSS Subscribe Subscribe to our Latest News RSS Feed RSS Subscribe Subscribe to our Unscheduled Maintenance RSS Feed

All the servers we use are hosted by professional datacentres, and managed 24x7 by their professional technicians and server administrators. In the event of a web hosting problem with one of the servers or server networks, it may not immediately appear on this page, however the datacentre technicians will usually have already identified the issue, and will be working on resolving it as soon as they can. Please don't be alarmed if there currently appears to be an issue with a server, but it doesn't yet appear on this page, as we operate this page independently from the datacentres. This page will also normally only be updated during normal New Zealand business hours.

If you are experiencing an issue with your Website Hosting or Email, please also check our Troubleshooting Your Website FAQs or our Troubleshooting Your Email FAQs, to make sure that the problem isn't at your end or with your ISP, home/office network, or your computer..
RSS Subscribe Latest News:

RSS Subscribe Fantastico to be replaced by Softaculous
Posted on 11/12/11 07:16PM

Over teh comping months Fantastico will be replaced by Softaculous on our Premium CPanel hosting plans. Our providers believe it is a much better replacement, as Fantastico took a very long time to update their scripts and was often installing old versions of the open source software. Softaculous does a much better job of updating, and not only that, it has about 150 more scripts in it, so if anything, it's a better system all the way around. It may take some time for Softaculous to appear on all servers.



RSS Subscribe Telecom Xtra / Yahoo webmail problems
Posted on 21/11/11 05:15PM

We have received reports from a few clients that they are having trouble logging into Telecoms Xtra /Yahoo webmail email service. This problem has nothing to do with our own services, or any problem on our network. If you are are having problems with your ISPs webmail system, please contact your ISP directly, eg. Telecom / Xtra, so they can provide support to you.

Alternatively if you are one of our clients, you can use our email service with your domain name, and there are no known problems with our own webmail system.





RSS Subscribe International Domain Name Scam doing the rounds again
Posted on 31/10/11 04:31PM

We have been informed that a "pro forma invoices" scam for international domain names is currently doing the rounds again. This happens on a yearly basis, and this sort of scam has been going on for the last 10 years, and we have had many clients who have received these types of letters in the past.

In this case, we are aware of people who have received a letter via snail mail called "Domain Name Expiration Notice" from an American company, who appears to be based out of Australia. They appear to be going through the Whois database and getting domain owners' data to send these letters out.

If you receive these letters, DO NOT PAY IT. If you follow the instructions in the invoice, you risk becomng a victim of the scam. Not only will they bill you more than we charge, you are also giving them authority to transfer your domain name to their management, where you could lose control of it.


The only domain renewal notices you should take notice of, are ones that are sent from us, the Lounge Network. We send them via email prior to the expiration of a domain.

The only other organisation who may contact you once a year , are our domain providers SRSPLUS (http://www.srsplus.com). They will only contact you to confirm that all your contact details associated with your domain are correct, as all domain clients are required to keep their contact details up to date under the domain name terms or service.

You can always renew and manage your domain online via our NZ Domain Manager system at http://www.domains.loungenetwork.co.nz

An example copy of the letter you may receive is below. PLEASE IGNORE IT.


Image



RSS Subscribe Scheduled Maintenance: Router Software Upgrade
Posted on 27/10/11 02:56PM

We are planning on upgrading the software on one of our routers.

Start Time: 29/10/2011 06:00 NZDT
End Time: 29/10/2011 07:00 NZDT

Impact:
The router redundant so we don't expect any outage. Some customers, however, may experience a small amount of packet loss while we transition their accounts to our secondary router.

We thank you for your understanding while this work is completed, and apologise for any inconvenience caused.



RSS Subscribe Scheduled Maintenance: SQL Server Migration
Posted on 27/10/11 02:37PM

Our SQL 2000 Service, mssql.mydns.net.nz will be retired on Friday 18 November 2011. This decision has been made because SQL 2000 is over 10 years old and we can no longer support the software, or the hardware providing the service. All current SQL 2000 databases will be migrated to a replacement server running the latest version of Microsoft SQL, SQL 2008 R2 unless we are advised otherwise.

There will be an outage for all customers during the migration, this is scheduled to take place at the time & date below:

Impacted System: MSSQL.MYDNS.NET.NZ
Start Time: 18/11/2011 00:00 NZDT
End Time: 18/11/2011 04:00 NZDT

Connectivity:
All customers should be using the DNS name (connection string) mssql.mydns.net.nz to connect to their database. No other connection string is supported. The IP address that this resolves to will be moved to the replacement server at the time of the migration. The following legacy DNS aliases will be updated and will continue to work, however these will be retired in the medium term and should not be used.

winbox.mydns.net.nz
webadmin.mydns.net.nz

Impact:



Access to databases on mssql.mydns.net.nz will be unavailable during this maintenance window. Websites attempting to retrieve information from databases on this server during this time will return an error. No data will be lost. All databases will be backed up and transferred to the replacement server.
The majority of customers should not notice any change once the databases have been migrated to SQL 2008 R2, apart from improved performance. Databases will be left in SQL 2000 compatibility mode to minimise disruption. You may change this setting on your database after the migration to take advantage of the new functionality provide by SQL 2008 R2. We have identified a limited number of customers whose databases will have compatibility issues with the new version and they will be contacted directly. We would however advise all customers to check that their database will be compatible with SQL 2008 R2. You can do this by testing a copy of your database on your own SQL 2008 R2 instance, or by using the test instance we have setup as detailed below.

Testing:

Customers wishing to test their database in advance can do so using a copy of their database which has been restored onto a temporary SQL 2008 R2 instance. This database will be restored from 25/10/2011. The test instance can be connected to using the address below. The instance will only be available up until the day of the migration and is provided for testing purposes only.

sql2k8r2test.mydns.net.nz

We thank you for your understanding while this work is completed, and apologise for any inconvenience caused. Please do not hesitate to contact us should you have any queries.



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If you would like to receive our 'Lastest News' announcements in your inbox, please subscribe to our new RSS Newsfeed service by clicking the newsfeed link below. Most of the latest browsers such as Firefox, Internet Explorer and Opera now have inbuilt RSS newsfeed readers. As do mobile phones and mobile apps.

 

RSS Subscribe Unscheduled Server Maintenance:

RSS Subscribe Network issue at CPanel hosting datacentre.
Posted on 04/08/17 10:55AM

One of the Datacentres ISPs had a router go down at approximately 10:38am, which meant traffic was automatically rerouted, but caused very high traffic loads. When they notice this issue, they shut them down and it took 180 seconds for routes to re-converge to our other carriers, and it should have been fully resolved by 10:42am. This resulted in less than 5 minutes of network downtime, before it was fully resolved. We apologise for any inconvenience





RSS Subscribe Wellington Earthquakes and Office disruptions
Posted on 14/11/16 01:36PM

As you may already know Wellington and upper parts of the South Island were rocked by a severe earthquake this morning, causing quite a bit of damage. The regions continues to be rocked by severe aftershocks. We hope everyone is safe and ok across NZ.

Our main office has been disrupted by the Wellington earthquakes. As a result of the quakes, we have had periods of no power or internet  access. So this may affect our ability to respond to enquiries during this time. We may have more power outages as aftershocks continue to strike our offices. 

Our web hosting services however are not affected in anyway. The servers are housed in professional datacentres in Auckland, Wellington and overseas, and are designed to withstand these types of earthquakes. So please bear with us during this time.






RSS Subscribe Auckland Wide Intermittent Network Issue - Resolved
Posted on 05/08/16 01:41PM

 

We are aware that there are currently intermittent network issues in the Auckland region affecting all providers. This is affecting some customers from accessing systems on the Lounge Networks, and the wider internet. Our network engineers are monitoring this issue and working with upstream providers where appropriate to minimise the impact on our customers.

Update: Our upstream has confirmed that this issue is now resolved.





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If you would like to receive 'Unscheduled Maintenance' announcements in your inbox, please subscribe to our new RSS Newsfeed service by clicking the newsfeed link below. Most of the latest browsers such as Firefox, Internet Explorer and Opera now have inbuilt RSS newsfeed readers. As do mobile phones and mobile apps.


Network / Server Status:
Should a web hosting issue occur, and it doesn't appear above then we may post it below under the specific Network / Server that is having an issue.
Albany Server Network:
Housed in the Albany Datacentre, in Auckland, New Zealand.

Currently there are no reported issues on this server network.



Linux Server Network Cluster

Currently there are no reported issues on this server network.


Windows Servers

Currently there are no reported issues on this server network.


Orcon Server Network:
Housed in the Orcon Datacentre, in Wellington, New Zealand.

Currently there are no reported issues on this server network.


Libra Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.


Concorde Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.


Nitrogen Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.




Carbon Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.



 




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