Lounge Network New Zealand
Lounge Network News and Network Status
Welcome to our Latest News and Network Status Page

This page keeps our clients up to date with what is happening on our hosting network. All of our clients should regularly check this page for any announcements we make. Our 'Latest News' is displayed in the left hand column below. 'Unscheduled Maintenance' on the server network, is displayed in the right hand column below. Clients can also subscribe to our free RSS newsfeed services below, which will automatically deliver you our announcements via your newsfeed reader software (eg Outlook), via Live Bookmarks in your web browser, or via your mobile phone (via an RSS news reader). More information can be found here.

RSS Subscribe Subscribe to our Latest News RSS Feed RSS Subscribe Subscribe to our Unscheduled Maintenance RSS Feed

All the servers we use are hosted by professional datacentres, and managed 24x7 by their professional technicians and server administrators. In the event of a web hosting problem with one of the servers or server networks, it may not immediately appear on this page, however the datacentre technicians will usually have already identified the issue, and will be working on resolving it as soon as they can. Please don't be alarmed if there currently appears to be an issue with a server, but it doesn't yet appear on this page, as we operate this page independently from the datacentres. This page will also normally only be updated during normal New Zealand business hours.

If you are experiencing an issue with your Website Hosting or Email, please also check our Troubleshooting Your Website FAQs or our Troubleshooting Your Email FAQs, to make sure that the problem isn't at your end or with your ISP, home/office network, or your computer..
RSS Subscribe Latest News:

RSS Subscribe Unable to receive emails at Albany datacentre - RESOLVED
Posted on 01/04/12 03:58PM

THIS ISSUE HAS NOW BEEN RESOLVED

One of the storage servers in our shared mail cluster is having performance problems. This is resulting it delays in downloading mail via POP and IMAP for approximately 1/2 of the mailboxes. At this stage our providers suspect a failed disk is the problem. They are investigating further and we'll update this announcement when we have more information.

Our providers have replaced failed hardware in one of our mail storage nodes. Some customers will notice a password prompt when downloading mail until we have recovered the storage server. All new mail is being queued for delivery once the storage is available again. We apologise for the inconvenience caused by the outage.

Mail is now available for download. We had to failover to a secondary storage server to recover. We will review the recovery this week to determine a faster way to failover between storage servers.


RSS Subscribe Renew your Domain Names before they expire...
Posted on 20/03/12 06:02PM

We would just like to remind clients to always renew and pay for their domain names well before their scheduled expiry date.

Failure to make payment before the scheduled expiry date, will result in the domain name being canceled automatically by the Domain Registry. There is then usually a uncancellation fee to uncancel and renew the domain again. There will also be downtime, which could extend from a few hours, up to several days, depending on when we receive payment. Cancelled domain names will also take several hours to fully reconnect back up to your website and email.

Domains can be fully managed and renewed through our automated Domain Manager at www.domains.loungenetwork.co.nz . You can also find out the expiry date by just clicking on the 'Renew' button, and entering in your domain name.

You don't need to wait to receive an emailed domain renewal reminder, it can be renewed at any time, and up to 10 years in advance. Also some search engines may rank your website better, if the domain name is registered for longer.

So what are you waiting for...renew your domain today by clicking here.


RSS Subscribe Urgent software update for Linux shared hosting storage on Albany Network
Posted on 29/02/12 04:05PM

The server techs plan to apply the latest software update to the primary storage device for Linux shared hosting during the following maintenance window:

Tomorrow morning 01/03/2012 12AM to 2AM

We anticipate approximately 5 minutes of downtime for the storage device, during which time shared hosting Linux sites will not be available. Additional recovery time for the web servers of approximately 10 minutes is likely required until normal service resumes.

We apologise for the short-notice for this update.



RSS Subscribe Windows Updates 16/02/2012
Posted on 15/02/12 03:09PM

We have scheduled Windows updates on most of our servers between 10PM and 4AM between this Thursday Night and Friday Morning, 16 - 17 February 2012. We anticipate up to 60 minutes of downtime during this period for these updates.

The following shared servers will be affected:

MW1
MW2
MsSQL1
MsSQL2



RSS Subscribe Scheduled Maintenance: WIN.SECURESERVER.CO.NZ Migration
Posted on 13/02/12 07:02PM

Impacted System: WIN.SECURESERVER.CO.NZ / WIN.MYDNS.NET.NZ
Start Time: 08/03/2012 00:00 NZDT
End Time: 08/03/2012 04:00 NZDT

During this maintenance window, we will be migrating all customer websites to a replacement server on new hardware. This will improve the scalability & performance of the service we provide to our customers.
Impact

Websites on win.secureserver.co.nz will be unavailable during this maintenance window.

No data will be lost. All websites will be backed up and transferred to the replacement server. IP addresses will also be transferred to this new server so no customer website reconfiguration will be required.


Additional Information

You can determine which IIS server your website is hosted on from the control panel by checking the Secure Server option which is displayed when editing your ASP/.Net site in the websites settings.


Testing

Website content is being synchronised nightly to the replacement server already. We recommend you test your site (http only) in advance of the migration by modifying your hosts file (please see the knowledge base article below) with an entry for your website domain name using the IP address below. If you notice any issues then please contact us. This IP is to be used for testing only. Under no circumstances should you reconfigure DNS to direct your website to this address.


119.47.114.169


Please note that only content located in the website root will be synchronised. Files located directly in the ftp root and not in a website path will not be synchronised. If you have a valid reason for requiring files to be located in the ftp root then you must contact us in advance of this migration and we will ensure that the files are included in the synchronisation.


What is a hosts file? http://en.wikipedia.org/wiki/Hosts_%28file%29


How to edit my hosts file?

To preview a website on another server you will need to add the following line to the hosts file on your computer (replace yourdomain.co.nz with your domain name):

119.47.114.165 www.yourdomain.co.nz yourdomain.co.nz

This is accomplished in Windows by adding the line to c:\windows\system32\drivers\etc\hosts. If you are running Windows Vista or later you will
need to ensure you run notepad as administrator. In Linux and Mac OS X the file is /etc/hosts.

You can now test the website by browsing to www.yourdomain.co.nz with your browser. Please note that you might have to re-start your browser first to make it realize that the IP has changed.

Once your testing is completed, you can revert those changes back (by removing the entries of the hosts file).





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RSS Subscribe Unscheduled Server Maintenance:

RSS Subscribe Spamcop spam scanning service failure affecting some email accounts
Posted on 01/02/21 11:00AM

Dear Customers,
 
Please note that due to a Spamcop spam scanning service failure, our upstream providers are experiencing an email sending outage on some of the email accounts. This is a Global issue affecting email providers all over the world that use Spam Cop. It is affecting the New Zealand based hosting network, and as Spamcop is a third party service, it is outside of our upstream providers control. Our upstream providers technical team are monitoring the situation closely and have been assured by their third party provider that it should be corrected soon however there is no ETA on this.This page will be updated.
 
--UPDATE--

This appears to have now been resolved. Apparently the cause was Cisco / Spamcops domain expiring, and a delay by Cisco in renewing it. Due to this, it resulted in propagation delays across the internet and during this time some emails were bouncing any others weren't . It is still possible that some emails from some email providers may still bounce depending on when they last flushed their DNS cache. This should correct itself over the next few days as DNS caches update themselves across all providers around the world. Cisco and Spamcop are a third party spam filtering service that email providers all over the world use to reduce the amount of spam that email servers get, so this has affected email users and providers all over the world. 

--UPDATE--

Please note that this email outage issue is now resolved. Cisco, the upstream provider with the SpamCop email solution acknowledged fault due to a domain expiry. Read more at https://www.bleepingcomputer.com/news/security/spamcop-anti-spam-service-suffers-an-outage-after-its-domain-expired/

 

 
Thank you.




RSS Subscribe Happy Christmas and New Year for 2020/2021
Posted on 20/12/20 04:24PM

Happy Christmas and New Year for 2019/2020. We hope you have a great holiday break.

Our team will also be having a break, so our office will be closed between the 24th December until the 18th January. We will be offering limited email support during this period. If you however need emergency support during this period, please use the emergency support form (charges will apply). The servers will be continued to be monitored 24/7/365 as per normal, in case of any problems with servers or the network during this time.
 
We would like to wish all our clients a safe and enjoyable holiday over the Christmas and New Year break.
 
Merry Christmas
 
Kind Regards
The Team @ Lounge Network.




RSS Subscribe Wellington Earthquakes and Office disruptions
Posted on 14/11/16 01:36PM

As you may already know Wellington and upper parts of the South Island were rocked by a severe earthquake this morning, causing quite a bit of damage. The regions continues to be rocked by severe aftershocks. We hope everyone is safe and ok across NZ.

Our main office has been disrupted by the Wellington earthquakes. As a result of the quakes, we have had periods of no power or internet  access. So this may affect our ability to respond to enquiries during this time. We may have more power outages as aftershocks continue to strike our offices. 

Our web hosting services however are not affected in anyway. The servers are housed in professional datacentres in Auckland, Wellington and overseas, and are designed to withstand these types of earthquakes. So please bear with us during this time.






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If you would like to receive 'Unscheduled Maintenance' announcements in your inbox, please subscribe to our new RSS Newsfeed service by clicking the newsfeed link below. Most of the latest browsers such as Firefox, Internet Explorer and Opera now have inbuilt RSS newsfeed readers. As do mobile phones and mobile apps.


Network / Server Status:
Should a web hosting issue occur, and it doesn't appear above then we may post it below under the specific Network / Server that is having an issue.
Albany Server Network:
Housed in the Albany Datacentre, in Auckland, New Zealand.

Currently there are no reported issues on this server network.



Linux Server Network Cluster

Currently there are no reported issues on this server network.


Windows Servers

Currently there are no reported issues on this server network.


Orcon Server Network:
Housed in the Orcon Datacentre, in Wellington, New Zealand.

Currently there are no reported issues on this server network.


Libra Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.


Concorde Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.


Nitrogen Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.




Carbon Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.



 




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