Lounge Network New Zealand
Lounge Network News and Network Status
Welcome to our Latest News and Network Status Page

This page keeps our clients up to date with what is happening on our hosting network. All of our clients should regularly check this page for any announcements we make. Our 'Latest News' is displayed in the left hand column below. 'Unscheduled Maintenance' on the server network, is displayed in the right hand column below. Clients can also subscribe to our free RSS newsfeed services below, which will automatically deliver you our announcements via your newsfeed reader software (eg Outlook), via Live Bookmarks in your web browser, or via your mobile phone (via an RSS news reader). More information can be found here.

RSS Subscribe Subscribe to our Latest News RSS Feed RSS Subscribe Subscribe to our Unscheduled Maintenance RSS Feed

All the servers we use are hosted by professional datacentres, and managed 24x7 by their professional technicians and server administrators. In the event of a web hosting problem with one of the servers or server networks, it may not immediately appear on this page, however the datacentre technicians will usually have already identified the issue, and will be working on resolving it as soon as they can. Please don't be alarmed if there currently appears to be an issue with a server, but it doesn't yet appear on this page, as we operate this page independently from the datacentres. This page will also normally only be updated during normal New Zealand business hours.

If you are experiencing an issue with your Website Hosting or Email, please also check our Troubleshooting Your Website FAQs or our Troubleshooting Your Email FAQs, to make sure that the problem isn't at your end or with your ISP, home/office network, or your computer..
RSS Subscribe Latest News:

RSS Subscribe Scheduled Maintenance: SQL Server Migration
Posted on 27/10/11 02:37PM

Our SQL 2000 Service, mssql.mydns.net.nz will be retired on Friday 18 November 2011. This decision has been made because SQL 2000 is over 10 years old and we can no longer support the software, or the hardware providing the service. All current SQL 2000 databases will be migrated to a replacement server running the latest version of Microsoft SQL, SQL 2008 R2 unless we are advised otherwise.

There will be an outage for all customers during the migration, this is scheduled to take place at the time & date below:

Impacted System: MSSQL.MYDNS.NET.NZ
Start Time: 18/11/2011 00:00 NZDT
End Time: 18/11/2011 04:00 NZDT

Connectivity:
All customers should be using the DNS name (connection string) mssql.mydns.net.nz to connect to their database. No other connection string is supported. The IP address that this resolves to will be moved to the replacement server at the time of the migration. The following legacy DNS aliases will be updated and will continue to work, however these will be retired in the medium term and should not be used.

winbox.mydns.net.nz
webadmin.mydns.net.nz

Impact:



Access to databases on mssql.mydns.net.nz will be unavailable during this maintenance window. Websites attempting to retrieve information from databases on this server during this time will return an error. No data will be lost. All databases will be backed up and transferred to the replacement server.
The majority of customers should not notice any change once the databases have been migrated to SQL 2008 R2, apart from improved performance. Databases will be left in SQL 2000 compatibility mode to minimise disruption. You may change this setting on your database after the migration to take advantage of the new functionality provide by SQL 2008 R2. We have identified a limited number of customers whose databases will have compatibility issues with the new version and they will be contacted directly. We would however advise all customers to check that their database will be compatible with SQL 2008 R2. You can do this by testing a copy of your database on your own SQL 2008 R2 instance, or by using the test instance we have setup as detailed below.

Testing:

Customers wishing to test their database in advance can do so using a copy of their database which has been restored onto a temporary SQL 2008 R2 instance. This database will be restored from 25/10/2011. The test instance can be connected to using the address below. The instance will only be available up until the day of the migration and is provided for testing purposes only.

sql2k8r2test.mydns.net.nz

We thank you for your understanding while this work is completed, and apologise for any inconvenience caused. Please do not hesitate to contact us should you have any queries.



RSS Subscribe Email outage at Albany datacentre
Posted on 18/10/11 01:32PM

This announcement only applies to our Corporate and Business plan users

There is currently an email outage with our upstream providers.
Our providers are working to resolve this. There are authentication issues and that means that your mail client will ask to re-enter your password. We request that you do not enter any password and cancel that prompt as the outage is at the datacentre and when the issue is resolved, you won't have that pop up.

UPDATE: ISSUE RESOLVED 1:30pm

The outage started at 1PM and service resumed at 1:30PM. The mail storage locked-up at 100% usage and needed a reboot to recover. At the moment our providers suspect an Operating System error as all hardware is reported as being OK. Our providers will continue to monitor the service.


We apologise for any inconvenience caused.



RSS Subscribe PHP 5.3 Cluster Now Available in Shared Hosting Cluster
Posted on 01/10/11 04:36PM

The PHP 5.3 cluster is now fully provisioned in our shared cluster hosting, for clients on our Premium Corporate and Business Class hosting plans. The IP address for this cluster is 119.47.114.163 - you'll see this as a domain template: "Default (Linux PHP5.3) (New)"

This has been running for a few weeks now, and shows great performance and stability. This cluster will soon become the default for new sites. If you use PHP extensively you might like to familiarise yourself with the new service. There are a couple of extra benefits on the 5.3 cluster:


APC

The Alternative PHP Cache (APC) is a free, open, and robust framework for caching and optimizing PHP intermediate code.

This can be turned off on a per site basis using .htaccess -

php_flag apc.cache_by_default Off


Google Page Speed

An Apache module to optimize the resources on a web page.

This can also be turned off on a per-site basis:



ModPagespeed off






RSS Subscribe Paymex credit card payments not being processed
Posted on 28/09/11 01:14PM

Our credit card payment provider Paymex has announced that they are no longer processing credit cards due to being closed down by their bank. Therefore we have had to disable the credit card payment option in our domain manager system. We do still accept payment by direct credit, online banking and cheque.
If you have a domain that is due to expire within the next week, and you don't think you will be able to make payment in time, please contact us. We do recommend renewing domains well before the expiry date so there is no risk of them expiring.



RSS Subscribe Shared Cluster Hosting - Email outage
Posted on 13/09/11 02:34PM

This announcement only applies to our Nolimits cluster hosting plans, our Corporate and Business Class Hosting plans.

Details
Server: pop3.webhost.co.nz / imap.webhost.co.nz

Services Affected: Customers using shared mail servers.
Details: Customers accessing mailboxes on the server above have been experiencing some authentication issues. This appears to have now been fixed, however the system administrators are still investigating this outage.



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If you would like to receive our 'Lastest News' announcements in your inbox, please subscribe to our new RSS Newsfeed service by clicking the newsfeed link below. Most of the latest browsers such as Firefox, Internet Explorer and Opera now have inbuilt RSS newsfeed readers. As do mobile phones and mobile apps.

 

RSS Subscribe Unscheduled Server Maintenance:

RSS Subscribe Wellington Earthquakes and Office disruptions
Posted on 14/11/16 01:36PM

As you may already know Wellington and upper parts of the South Island were rocked by a severe earthquake this morning, causing quite a bit of damage. The regions continues to be rocked by severe aftershocks. We hope everyone is safe and ok across NZ.

Our main office has been disrupted by the Wellington earthquakes. As a result of the quakes, we have had periods of no power or internet  access. So this may affect our ability to respond to enquiries during this time. We may have more power outages as aftershocks continue to strike our offices. 

Our web hosting services however are not affected in anyway. The servers are housed in professional datacentres in Auckland, Wellington and overseas, and are designed to withstand these types of earthquakes. So please bear with us during this time.






RSS Subscribe Auckland Wide Intermittent Network Issue - Resolved
Posted on 05/08/16 01:41PM

 

We are aware that there are currently intermittent network issues in the Auckland region affecting all providers. This is affecting some customers from accessing systems on the Lounge Networks, and the wider internet. Our network engineers are monitoring this issue and working with upstream providers where appropriate to minimise the impact on our customers.

Update: Our upstream has confirmed that this issue is now resolved.





RSS Subscribe Auckland Network Outage 22/07 - Incident Report
Posted on 22/07/16 10:17AM

There was a brief outage of approximately 45 minute at the Auckland Datacentre this morning. As it was a fault with the datacentre and our Upstream providers network, it was a fault that affected many other providers. This outage only affected clients on this network, and none of our Cpanel based customers. 
 
At 9:05am, our upstream providers automated alerting system notified of an issue with their core network and their engineers began investigating.   
 
A switch in the datacentres network was identified as causing a routing issue across the platform; once identified, the switch was removed and the availability of the network was restored.  
 
All services were restored and systems back online by 9.50am. These types of issues are rare, but can happen with our upstream providers network if there is a hardware failure with a key piece of the network.
 
Thank you for your patience, we apologize for the inconvenience caused.




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If you would like to receive 'Unscheduled Maintenance' announcements in your inbox, please subscribe to our new RSS Newsfeed service by clicking the newsfeed link below. Most of the latest browsers such as Firefox, Internet Explorer and Opera now have inbuilt RSS newsfeed readers. As do mobile phones and mobile apps.


Network / Server Status:
Should a web hosting issue occur, and it doesn't appear above then we may post it below under the specific Network / Server that is having an issue.
Albany Server Network:
Housed in the Albany Datacentre, in Auckland, New Zealand.

Currently there are no reported issues on this server network.



Linux Server Network Cluster

Currently there are no reported issues on this server network.


Windows Servers

Currently there are no reported issues on this server network.


Orcon Server Network:
Housed in the Orcon Datacentre, in Wellington, New Zealand.

Currently there are no reported issues on this server network.


Libra Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.


Concorde Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.


Nitrogen Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.




Carbon Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.



 




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