Lounge Network New Zealand
Lounge Network News and Network Status
Welcome to our Latest News and Network Status Page

This page keeps our clients up to date with what is happening on our hosting network. All of our clients should regularly check this page for any announcements we make. Our 'Latest News' is displayed in the left hand column below. 'Unscheduled Maintenance' on the server network, is displayed in the right hand column below. Clients can also subscribe to our free RSS newsfeed services below, which will automatically deliver you our announcements via your newsfeed reader software (eg Outlook), via Live Bookmarks in your web browser, or via your mobile phone (via an RSS news reader). More information can be found here.

RSS Subscribe Subscribe to our Latest News RSS Feed RSS Subscribe Subscribe to our Unscheduled Maintenance RSS Feed

All the servers we use are hosted by professional datacentres, and managed 24x7 by their professional technicians and server administrators. In the event of a web hosting problem with one of the servers or server networks, it may not immediately appear on this page, however the datacentre technicians will usually have already identified the issue, and will be working on resolving it as soon as they can. Please don't be alarmed if there currently appears to be an issue with a server, but it doesn't yet appear on this page, as we operate this page independently from the datacentres. This page will also normally only be updated during normal New Zealand business hours.

If you are experiencing an issue with your Website Hosting or Email, please also check our Troubleshooting Your Website FAQs or our Troubleshooting Your Email FAQs, to make sure that the problem isn't at your end or with your ISP, home/office network, or your computer..
RSS Subscribe Latest News:

RSS Subscribe Webmail Upgrade for Auckland Server Cluster Clients
Posted on 18/07/11 05:04PM

This announcement only applies to clients on our Corporate and Business Class Hosting plans.

We are pleased to announce that we will be upgrading our webmail installation in order to provide a better user experience. This will offer our clients the newer verison of 'ATMAIL' .The new version of the software contains a whole new set of features which we are excited to offer. Very few hosting providers provide this webmail software due to it's cost, so we are pleased to be able to offer it on some of our Premium grade hosting plans.

The scheduled maintenance window for this upgrade is due to occur below.

Start Time: 19/07/2011 07:00 NZST
End Time: 19/07/2011 08:00 NZST



During this maintenance window we will be importing all of your data from the previous installation, which requires the database to be locked until maintenance is complete. This means that our current @Mail installation will be unavailable for the duration of the update.

Horde webmail, POP and IMAP services will continue to be available throughout the maintenance window, with no expected disruption.

We thank you for your understanding while this work is completed, and apologise for any inconvenience caused.


RSS Subscribe Server and system upgrades
Posted on 13/07/11 04:49PM

If you haven't already noticed, our providers are doing some comprehensive updates to the hosting network, for clients on our Corporate and Business Class hosting plans.


The latest update to that the latest version of phpMyAdmin has been installed in the Control Panel

Other updates, including email upgrades, are continuing to be worked on and will be rolled out in the near future.


RSS Subscribe Scheduled Updates on the Windows Shared Servers
Posted on 12/07/11 05:32PM


We have scheduled reboots on some of the servers between 10PM and 4AM between this Thursday Night - Friday Morning, 14 - 15 July 2011.

We anticipate up to 60 minutes of downtime during this period and apologise for the inconvenience.

The following shared servers will be affected:

MW1
MW2
MW3
SQL1
SQL2


RSS Subscribe Scheduled Maintenance: Mailbox Storage
Posted on 11/07/11 10:18PM

This announcement only applies to clients on our Corporate and Business hosting plans.

In order to keep up with increasing demands for storage performance and capacity, our providers will be performing maintenance on one of the mail storage nodes.

Start Time: 13/07/2011 00:00 NZDT
End Time: 13/07/2011 06:00 NZDT

During this maintenance window, we will be migrating mailboxes from the servers that they are currently stored on to new hardware. This will improve the performance of mailboxes via POP and IMAP, and reduce delays in mail processing.

POP and IMAP services will unavailable during this maintenance window - the symptom that will be experienced is a password prompt.

No mail will be lost, as all incoming mail will be queued on our mail exchangers. Outgoing mail and authenticated SMTP services will continue to function as normal, but saving a sent message to the Sent folder via IMAP will fail.

We thank you for your understanding while this work is completed, and apologise for any inconvenience caused.



RSS Subscribe Our advantages over other hosting providers...
Posted on 04/07/11 05:09PM

We sometimes get asked "What makes your web hosting different over other hosting providers out there?"

Well one of the many reasons is 'Reliability', 'Uptime', and the comprehensive backup protection that we provide on our premium hosting plans. Our premium web hosting plans are all of a business standard.
Server backups have become a more important issue recently, with a number of high profile providers having their servers hacked, and resulting in them losing many of their clients websites.

For a start, our Unmetered Business and Corporate hosting plans have 14 days of consecutive backups. Yes that is 14 days! They are also hosted in a cluster, so should one service go down such as an email server, other services such as your website will continue to operate whist the email service is being worked on.

Our premium CPanel based plans have 3 layers of backups.

*The first layer is the servers all are in raid arrays, protecting them from disk failures. This also applies to our Corporate and Business plans above.

*The second layer is daily/weekly/monthly backups to local backup storage. This way if a hacker attacks a site, or you delete something by accident or numerous other activities we can restore from a recent backup.

*The third layer is our remote disaster recovery backups. These are incremental backups that occur every 4 hours. This would prevent for any type of disaster at the webserver, such as complete wipeout of a site, and it's backups. This would be useful in case a hacker was ever able to take down all data on a server.

Most providers do not provide this sort of backup protection due to the high costs involved. Many low cost providers offering cheap hosting plans will only do daily backups, if they do backups at all.

Although you are also required to maintain your own backup plan as per our terms, the server backups do provide additional protection especially for hardware failure and hackers. Please note that the backups we provide are mainly for server restoration. A service fee does apply if you want us to manually restore a backup for you.




Previous 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 Next


If you would like to receive our 'Lastest News' announcements in your inbox, please subscribe to our new RSS Newsfeed service by clicking the newsfeed link below. Most of the latest browsers such as Firefox, Internet Explorer and Opera now have inbuilt RSS newsfeed readers. As do mobile phones and mobile apps.

 

RSS Subscribe Unscheduled Server Maintenance:

RSS Subscribe Network issue at CPanel hosting datacentre.
Posted on 04/08/17 10:55AM

One of the Datacentres ISPs had a router go down at approximately 10:38am, which meant traffic was automatically rerouted, but caused very high traffic loads. When they notice this issue, they shut them down and it took 180 seconds for routes to re-converge to our other carriers, and it should have been fully resolved by 10:42am. This resulted in less than 5 minutes of network downtime, before it was fully resolved. We apologise for any inconvenience





RSS Subscribe Wellington Earthquakes and Office disruptions
Posted on 14/11/16 01:36PM

As you may already know Wellington and upper parts of the South Island were rocked by a severe earthquake this morning, causing quite a bit of damage. The regions continues to be rocked by severe aftershocks. We hope everyone is safe and ok across NZ.

Our main office has been disrupted by the Wellington earthquakes. As a result of the quakes, we have had periods of no power or internet  access. So this may affect our ability to respond to enquiries during this time. We may have more power outages as aftershocks continue to strike our offices. 

Our web hosting services however are not affected in anyway. The servers are housed in professional datacentres in Auckland, Wellington and overseas, and are designed to withstand these types of earthquakes. So please bear with us during this time.






RSS Subscribe Auckland Wide Intermittent Network Issue - Resolved
Posted on 05/08/16 01:41PM

 

We are aware that there are currently intermittent network issues in the Auckland region affecting all providers. This is affecting some customers from accessing systems on the Lounge Networks, and the wider internet. Our network engineers are monitoring this issue and working with upstream providers where appropriate to minimise the impact on our customers.

Update: Our upstream has confirmed that this issue is now resolved.





1 2 3 4 Next


If you would like to receive 'Unscheduled Maintenance' announcements in your inbox, please subscribe to our new RSS Newsfeed service by clicking the newsfeed link below. Most of the latest browsers such as Firefox, Internet Explorer and Opera now have inbuilt RSS newsfeed readers. As do mobile phones and mobile apps.


Network / Server Status:
Should a web hosting issue occur, and it doesn't appear above then we may post it below under the specific Network / Server that is having an issue.
Albany Server Network:
Housed in the Albany Datacentre, in Auckland, New Zealand.

Currently there are no reported issues on this server network.



Linux Server Network Cluster

Currently there are no reported issues on this server network.


Windows Servers

Currently there are no reported issues on this server network.


Orcon Server Network:
Housed in the Orcon Datacentre, in Wellington, New Zealand.

Currently there are no reported issues on this server network.


Libra Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.


Concorde Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.


Nitrogen Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.




Carbon Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.



 




All prices exclude GST unless otherwise stated. Errors and omissions excepted.
© Copyright Lounge Network, a division of Design Lounge Ltd 2001-2017