Lounge Network New Zealand
Lounge Network News and Network Status
Welcome to our Latest News and Network Status Page

This page keeps our clients up to date with what is happening on our hosting network. All of our clients should regularly check this page for any announcements we make. Our 'Latest News' is displayed in the left hand column below. 'Unscheduled Maintenance' on the server network, is displayed in the right hand column below. Clients can also subscribe to our free RSS newsfeed services below, which will automatically deliver you our announcements via your newsfeed reader software (eg Outlook), via Live Bookmarks in your web browser, or via your mobile phone (via an RSS news reader). More information can be found here.

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All the servers we use are hosted by professional datacentres, and managed 24x7 by their professional technicians and server administrators. In the event of a web hosting problem with one of the servers or server networks, it may not immediately appear on this page, however the datacentre technicians will usually have already identified the issue, and will be working on resolving it as soon as they can. Please don't be alarmed if there currently appears to be an issue with a server, but it doesn't yet appear on this page, as we operate this page independently from the datacentres. This page will also normally only be updated during normal New Zealand business hours.

If you are experiencing an issue with your Website Hosting or Email, please also check our Troubleshooting Your Website FAQs or our Troubleshooting Your Email FAQs, to make sure that the problem isn't at your end or with your ISP, home/office network, or your computer..
RSS Subscribe Latest News:

RSS Subscribe Our advantages over other hosting providers...
Posted on 04/07/11 05:09PM

We sometimes get asked "What makes your web hosting different over other hosting providers out there?"

Well one of the many reasons is 'Reliability', 'Uptime', and the comprehensive backup protection that we provide on our premium hosting plans. Our premium web hosting plans are all of a business standard.
Server backups have become a more important issue recently, with a number of high profile providers having their servers hacked, and resulting in them losing many of their clients websites.

For a start, our Unmetered Business and Corporate hosting plans have 14 days of consecutive backups. Yes that is 14 days! They are also hosted in a cluster, so should one service go down such as an email server, other services such as your website will continue to operate whist the email service is being worked on.

Our premium CPanel based plans have 3 layers of backups.

*The first layer is the servers all are in raid arrays, protecting them from disk failures. This also applies to our Corporate and Business plans above.

*The second layer is daily/weekly/monthly backups to local backup storage. This way if a hacker attacks a site, or you delete something by accident or numerous other activities we can restore from a recent backup.

*The third layer is our remote disaster recovery backups. These are incremental backups that occur every 4 hours. This would prevent for any type of disaster at the webserver, such as complete wipeout of a site, and it's backups. This would be useful in case a hacker was ever able to take down all data on a server.

Most providers do not provide this sort of backup protection due to the high costs involved. Many low cost providers offering cheap hosting plans will only do daily backups, if they do backups at all.

Although you are also required to maintain your own backup plan as per our terms, the server backups do provide additional protection especially for hardware failure and hackers. Please note that the backups we provide are mainly for server restoration. A service fee does apply if you want us to manually restore a backup for you.




RSS Subscribe E-Mail Outage on Albany Server Cluster - Incident Report
Posted on 29/06/11 03:07PM

As you may be aware yesterday we had an extended outage on our e-mail platform on the Albany Server cluster that prevented the downloading of messages from around 11am until 4pm.

We would like to apologise for any disruption this caused to you, and take this opportunity to explain what happened and what our providers are doing to prevent this issue recurring.


Around 11am our providers started receiving file system errors on one of the mail stores. To reduce any risk of data loss and further disruption they elected to run a file system check, however due to the quantity of data stored this took a number of hours during which time mail was unavailable to download.
We would like to stress that during this time all email was queued for delivery, and no mail was lost or 'bounced'. Effectively the outage was just your ability to download those emails, it didn't affect the receiving of those emails to the servers.

The timing of this outage was unfortunate as our providers have been working hard on a replacement for the mail storage platform which is in the final stages of testing. Our new system is designed to prevent such issues and ensure we can continue to rapidly expand our mail capacity as demand grows. You can look forward to this platform being implemented within the next couple of weeks.

This project also includes a major update to our Webmail system (preview the latest version of www.atmail.com/webmail-client/), which we believe is one of the best webmail applications available. The project will also include the installation of new Cisco Ironport Appliances; which will provide a new layer of security for your Inbox, including much improved spam filtering, malware and virus defense. All round this will provide a big step forward in the quality and features of our email service

Again we apologise for any impact this outage may have had, rest assured we are working hard to prevent this type of incident in the future.

Kind Regards



Support @ Lounge Network


RSS Subscribe Email on the Albany Network - RESOLVED
Posted on 28/06/11 03:59PM

== Update 5PM ==

Mail service was restored just after 4PM. The last of the queue messages are being delivered now and we expect that to complete in the next 5 minutes.

Over the course of the last couple of months our providers have been building and testing a new mail storage platform designed to address the scalability problems with the previous platform. This is largely due to more clients storing a lot more email on the servers than they used to, as well as clients checking a downloading their email more regularly, including through mobile devices. This all puts more load on the email servers. The final transfer to the new platform was being tested in preparation to do the migration next week. Unfortunately, this outage has occurred before our providers had the opportunity to migrate.

The new platform is expected to eliminate the intermittent IMAP connection problem that has been occurring and allow our providers to scale the platform without future performance issues.

Again, we apologise for the impact this outage has had. We look forward to providing you a much stabler mail service in the near future.


=============

Previous announcement:

We apologise for the continued downtime with the email service. Our providers have outlined the issue and what they are doing about it below.

File system errors were reported on one of our providers mail stores. To prevent potential data loss they chose to do a file system check immediately. All incoming mail is being queued while this happens, but no mail can be downloaded. The amount of mail on the email storage means the file system check is taking an extraordinarily long time. We expect the file system check will be complete before 5PM at which time the queued mail will be delivered and available for download.





RSS Subscribe Delay in receiving emails/authentication problems on Albany Server cluster
Posted on 28/06/11 11:10AM

Services impacted: Email incoming services only. Only clients on our Albany hosting cluster are affected.

Our providers are experiencing a mail queue and at the same rate, there is an authentication problem that they are working on. Some of our email that is sent to us, is also being affected so we may not be able to reply to some emails until this is fixed.

None of your emails will be lost, they are in our queue and will be delivered as soon as our upstream providers fix the problem on their end.

We apologise for any inconvenience caused.

Update: Our providers anticipate approximately one and half hour to resolve this problem. They have decided to do a file system check on the file server that looks after the emails in our cluster. We do apologise for this inconvenient time, however, in the light of things, we had to do the file system check to avoid any data loss.

Update: 1:20pm:
Due to the large amount of data on the drives our providers anticipate a further one and a half hours for the file check to finish. We sincerely do apologise for the delay, but it is important this is carried out.

Update: 3pm:
Our providers estimate a further 2 hours to complete the disk check process and system restoration.
We apologise for the old ETA given earlier, as the process is taking our providers a lot longer than they initially estimated, due to the number of files on the servers.




RSS Subscribe iSERVE/ORCON Email outage
Posted on 27/05/11 12:41PM

- UPDATE - 1:45pm This issue has now been resolved. Email may be delayed as it clears the backlog.

There is currently an email outage on the iSERVE/Orcon network that is causing connection problems for incoming emails. Engineers are currently working on this.



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RSS Subscribe Unscheduled Server Maintenance:

RSS Subscribe Spamcop spam scanning service failure affecting some email accounts
Posted on 01/02/21 11:00AM

Dear Customers,
 
Please note that due to a Spamcop spam scanning service failure, our upstream providers are experiencing an email sending outage on some of the email accounts. This is a Global issue affecting email providers all over the world that use Spam Cop. It is affecting the New Zealand based hosting network, and as Spamcop is a third party service, it is outside of our upstream providers control. Our upstream providers technical team are monitoring the situation closely and have been assured by their third party provider that it should be corrected soon however there is no ETA on this.This page will be updated.
 
--UPDATE--

This appears to have now been resolved. Apparently the cause was Cisco / Spamcops domain expiring, and a delay by Cisco in renewing it. Due to this, it resulted in propagation delays across the internet and during this time some emails were bouncing any others weren't . It is still possible that some emails from some email providers may still bounce depending on when they last flushed their DNS cache. This should correct itself over the next few days as DNS caches update themselves across all providers around the world. Cisco and Spamcop are a third party spam filtering service that email providers all over the world use to reduce the amount of spam that email servers get, so this has affected email users and providers all over the world. 

--UPDATE--

Please note that this email outage issue is now resolved. Cisco, the upstream provider with the SpamCop email solution acknowledged fault due to a domain expiry. Read more at https://www.bleepingcomputer.com/news/security/spamcop-anti-spam-service-suffers-an-outage-after-its-domain-expired/

 

 
Thank you.




RSS Subscribe Happy Christmas and New Year for 2020/2021
Posted on 20/12/20 04:24PM

Happy Christmas and New Year for 2019/2020. We hope you have a great holiday break.

Our team will also be having a break, so our office will be closed between the 24th December until the 18th January. We will be offering limited email support during this period. If you however need emergency support during this period, please use the emergency support form (charges will apply). The servers will be continued to be monitored 24/7/365 as per normal, in case of any problems with servers or the network during this time.
 
We would like to wish all our clients a safe and enjoyable holiday over the Christmas and New Year break.
 
Merry Christmas
 
Kind Regards
The Team @ Lounge Network.




RSS Subscribe Wellington Earthquakes and Office disruptions
Posted on 14/11/16 01:36PM

As you may already know Wellington and upper parts of the South Island were rocked by a severe earthquake this morning, causing quite a bit of damage. The regions continues to be rocked by severe aftershocks. We hope everyone is safe and ok across NZ.

Our main office has been disrupted by the Wellington earthquakes. As a result of the quakes, we have had periods of no power or internet  access. So this may affect our ability to respond to enquiries during this time. We may have more power outages as aftershocks continue to strike our offices. 

Our web hosting services however are not affected in anyway. The servers are housed in professional datacentres in Auckland, Wellington and overseas, and are designed to withstand these types of earthquakes. So please bear with us during this time.






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If you would like to receive 'Unscheduled Maintenance' announcements in your inbox, please subscribe to our new RSS Newsfeed service by clicking the newsfeed link below. Most of the latest browsers such as Firefox, Internet Explorer and Opera now have inbuilt RSS newsfeed readers. As do mobile phones and mobile apps.


Network / Server Status:
Should a web hosting issue occur, and it doesn't appear above then we may post it below under the specific Network / Server that is having an issue.
Albany Server Network:
Housed in the Albany Datacentre, in Auckland, New Zealand.

Currently there are no reported issues on this server network.



Linux Server Network Cluster

Currently there are no reported issues on this server network.


Windows Servers

Currently there are no reported issues on this server network.


Orcon Server Network:
Housed in the Orcon Datacentre, in Wellington, New Zealand.

Currently there are no reported issues on this server network.


Libra Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.


Concorde Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.


Nitrogen Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.




Carbon Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.



 




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