Lounge Network New Zealand
Lounge Network News and Network Status
Welcome to our Latest News and Network Status Page

This page keeps our clients up to date with what is happening on our hosting network. All of our clients should regularly check this page for any announcements we make. Our 'Latest News' is displayed in the left hand column below. 'Unscheduled Maintenance' on the server network, is displayed in the right hand column below. Clients can also subscribe to our free RSS newsfeed services below, which will automatically deliver you our announcements via your newsfeed reader software (eg Outlook), via Live Bookmarks in your web browser, or via your mobile phone (via an RSS news reader). More information can be found here.

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All the servers we use are hosted by professional datacentres, and managed 24x7 by their professional technicians and server administrators. In the event of a web hosting problem with one of the servers or server networks, it may not immediately appear on this page, however the datacentre technicians will usually have already identified the issue, and will be working on resolving it as soon as they can. Please don't be alarmed if there currently appears to be an issue with a server, but it doesn't yet appear on this page, as we operate this page independently from the datacentres. This page will also normally only be updated during normal New Zealand business hours.

If you are experiencing an issue with your Website Hosting or Email, please also check our Troubleshooting Your Website FAQs or our Troubleshooting Your Email FAQs, to make sure that the problem isn't at your end or with your ISP, home/office network, or your computer..
RSS Subscribe Latest News:

RSS Subscribe Routing problem on NZ Albany servers
Posted on 26/05/11 09:20AM

Details
Routing problem affecting web and mail services

Update: 09.50am:
Our providers have a temporary fix in place for this routing problem. We are using one of our other providers for the traffic.

Server: Albany Network Servers

Date: 26/05/2011 - 09.16am
Services affected: Web and Email access
Issue: There seems to be a routing issue that is affecting some of our clients access to their websites and emails. Our providers system administrators are looking into this and trying to isolate the source of the issue. We will provide further information, when we have an update.



RSS Subscribe SMTP Security issue
Posted on 23/05/11 05:36PM

Some clients may have received emails from us, regarding changes to the SMTP servers for the server they are on.

Unfortunately, a security issue has been identified with the way our providers SMTP Server handles SMTP authentication. The issue could potentially lead to a server compromise, so they will be disabling certain functionality as a workaround in order to protect it.

To ensure continued SMTP service, please change the SMTP authentication options in your email client (eg Microsoft Outlook) so that it uses plain text passwords over SSL rather than MD5.

This issue should only affect those clients we have contacted. However if you suddenly are unable to send emails through the server, please change the SMTP authentication options in your email client so that it uses plain text passwords over SSL rather than MD5.


RSS Subscribe Registering domain names under the correct name.
Posted on 29/04/11 06:56PM

If you are a web designer/developer, or are someone who is registering a domain name on behalf of someone else, you must enter the name and details of the person / entity that intends using the domain name, in the 'registrants' field. You mustn't enter your own details as the registrant. We have come across several domains that have been registered under the name of the web developer, instead of the company that was using it. In many cases the web designer has disappeared, creating a major problem for the company who thought the domain was registered under their name.

Registering a domain in your own name instead of the correct person/entity that intends to use the domain, will create problems down the track, as at some stage both you and the correct person/entity will need to complete a domain name change of ownership form, where we do charge an administration fee.

Therefore please always enter the correct registrants details in the registrants section. If you are a web designer and want us to send you future domain renewal notices, you just need to enter your details in the 'Administrative' details for the domain. Domain renewal reminders will go to the administrative email address. Only the final domain renewal reminder will go to the registrants email address, but as long as you renew the domain as soon as you receive the first reminder, they will not receive that email.



RSS Subscribe Old unread email in Mailboxes
Posted on 19/03/11 06:32PM

Our providers have noticed that there are a significant number of email mailboxes on the servers that are not being looked at, and the email downloaded from them. However these email accounts are continuing to receive emails, probably, mainly spam emails. Some email accounts have more than 1 million emails in them . This is causing performance problems for the servers, especially when backing up the servers..

As the email is not actively being looked at, on Tuesday 22nd March our providers plan to remove all the email stored in those account as per our terms of service. We will also delete the affected email accounts to prevent it accumulating more email and becoming a problem in the future.

If you would like us to hold off deleting the email, please contact us ASAP.




RSS Subscribe Shared Hosting Performance Issues - Resolved
Posted on 03/03/11 05:16PM


This announcement only applies to clients on our Corporate and Business Class hosting plans.
Overnight the Datacentre Engineers resolved the ongoing issues with the shared web hosting platform. We would like to take this opportunity to explain what happened and how they have fixed this problem.

Firstly, it should be mentioned this issue is not related to any other issues over the past couple of months, unfortunately our providers have had a bad run with unrelated systems having major failures causing some disruption to services.

Essentially, the storage our providers use has a previously unknown limitation in the way it allocates disk space. Once total usage reaches approximately 80% the file system starts allocating space using a different method which is very inefficient, despite our providers having plenty of capacity for clients' data.
To resolve this our providers have deleted archived backups that are older than 14 days, unfortunately this simple solution took a substantial amount of investigation, and ruling out of network and other system problems to be discovered.

In addition to the data occupancy issue, our providers identified that single directories housing thousands of files have an adverse effect on performance. A few clients have been identified, however we would like to ask that, if you do have a lot of files on a single directory (10,000+), you look at ways of splitting this up into sub folders or delete unneeded files from the directory. We do offer unmetered diskspace, but this is within reason
Moving forward, our providers already have new storage racked that will double our capacity and ensure our storage needs are covered for the foreseeable future.

We appreciate your tolerance during this difficult time, if you have any questions, or further issues please email us.



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RSS Subscribe Unscheduled Server Maintenance:

RSS Subscribe Spamcop spam scanning service failure affecting some email accounts
Posted on 01/02/21 11:00AM

Dear Customers,
 
Please note that due to a Spamcop spam scanning service failure, our upstream providers are experiencing an email sending outage on some of the email accounts. This is a Global issue affecting email providers all over the world that use Spam Cop. It is affecting the New Zealand based hosting network, and as Spamcop is a third party service, it is outside of our upstream providers control. Our upstream providers technical team are monitoring the situation closely and have been assured by their third party provider that it should be corrected soon however there is no ETA on this.This page will be updated.
 
--UPDATE--

This appears to have now been resolved. Apparently the cause was Cisco / Spamcops domain expiring, and a delay by Cisco in renewing it. Due to this, it resulted in propagation delays across the internet and during this time some emails were bouncing any others weren't . It is still possible that some emails from some email providers may still bounce depending on when they last flushed their DNS cache. This should correct itself over the next few days as DNS caches update themselves across all providers around the world. Cisco and Spamcop are a third party spam filtering service that email providers all over the world use to reduce the amount of spam that email servers get, so this has affected email users and providers all over the world. 

--UPDATE--

Please note that this email outage issue is now resolved. Cisco, the upstream provider with the SpamCop email solution acknowledged fault due to a domain expiry. Read more at https://www.bleepingcomputer.com/news/security/spamcop-anti-spam-service-suffers-an-outage-after-its-domain-expired/

 

 
Thank you.




RSS Subscribe Happy Christmas and New Year for 2020/2021
Posted on 20/12/20 04:24PM

Happy Christmas and New Year for 2019/2020. We hope you have a great holiday break.

Our team will also be having a break, so our office will be closed between the 24th December until the 18th January. We will be offering limited email support during this period. If you however need emergency support during this period, please use the emergency support form (charges will apply). The servers will be continued to be monitored 24/7/365 as per normal, in case of any problems with servers or the network during this time.
 
We would like to wish all our clients a safe and enjoyable holiday over the Christmas and New Year break.
 
Merry Christmas
 
Kind Regards
The Team @ Lounge Network.




RSS Subscribe Wellington Earthquakes and Office disruptions
Posted on 14/11/16 01:36PM

As you may already know Wellington and upper parts of the South Island were rocked by a severe earthquake this morning, causing quite a bit of damage. The regions continues to be rocked by severe aftershocks. We hope everyone is safe and ok across NZ.

Our main office has been disrupted by the Wellington earthquakes. As a result of the quakes, we have had periods of no power or internet  access. So this may affect our ability to respond to enquiries during this time. We may have more power outages as aftershocks continue to strike our offices. 

Our web hosting services however are not affected in anyway. The servers are housed in professional datacentres in Auckland, Wellington and overseas, and are designed to withstand these types of earthquakes. So please bear with us during this time.






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If you would like to receive 'Unscheduled Maintenance' announcements in your inbox, please subscribe to our new RSS Newsfeed service by clicking the newsfeed link below. Most of the latest browsers such as Firefox, Internet Explorer and Opera now have inbuilt RSS newsfeed readers. As do mobile phones and mobile apps.


Network / Server Status:
Should a web hosting issue occur, and it doesn't appear above then we may post it below under the specific Network / Server that is having an issue.
Albany Server Network:
Housed in the Albany Datacentre, in Auckland, New Zealand.

Currently there are no reported issues on this server network.



Linux Server Network Cluster

Currently there are no reported issues on this server network.


Windows Servers

Currently there are no reported issues on this server network.


Orcon Server Network:
Housed in the Orcon Datacentre, in Wellington, New Zealand.

Currently there are no reported issues on this server network.


Libra Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.


Concorde Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.


Nitrogen Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.




Carbon Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.



 




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