Lounge Network New Zealand
Lounge Network News and Network Status
Welcome to our Latest News and Network Status Page

This page keeps our clients up to date with what is happening on our hosting network. All of our clients should regularly check this page for any announcements we make. Our 'Latest News' is displayed in the left hand column below. 'Unscheduled Maintenance' on the server network, is displayed in the right hand column below. Clients can also subscribe to our free RSS newsfeed services below, which will automatically deliver you our announcements via your newsfeed reader software (eg Outlook), via Live Bookmarks in your web browser, or via your mobile phone (via an RSS news reader). More information can be found here.

RSS Subscribe Subscribe to our Latest News RSS Feed RSS Subscribe Subscribe to our Unscheduled Maintenance RSS Feed

All the servers we use are hosted by professional datacentres, and managed 24x7 by their professional technicians and server administrators. In the event of a web hosting problem with one of the servers or server networks, it may not immediately appear on this page, however the datacentre technicians will usually have already identified the issue, and will be working on resolving it as soon as they can. Please don't be alarmed if there currently appears to be an issue with a server, but it doesn't yet appear on this page, as we operate this page independently from the datacentres. This page will also normally only be updated during normal New Zealand business hours.

If you are experiencing an issue with your Website Hosting or Email, please also check our Troubleshooting Your Website FAQs or our Troubleshooting Your Email FAQs, to make sure that the problem isn't at your end or with your ISP, home/office network, or your computer..
RSS Subscribe Latest News:

RSS Subscribe Information for CPanel Hosting Users: PHP & MySQL Upgrades
Posted on 04/03/16 12:25PM

As part of the regular server maintenance and upgrade program, all CPanel hosting accounts will be upgraded to PHP 5.6 and MySQL 5.5 in the coming months. Up to date information on this upgrade can be found here.






RSS Subscribe 2015-2016 Christmas and New Year Holiday Contact Hours
Posted on 25/11/15 07:17PM

 

2015-2016 Christmas and New Year Holiday Contact Hours

As the year draws to a close, we would like wish all our clients a relaxing and safe festive holiday season. We thank you for your business over the year.

With the festive season fast approaching we would like to remind you about how to contact us over the Christmas / New Year holiday period.

Our main office will be closed between the 23rd December until the 11th January. We will be offering limited email support during this period. If you however need emergency support during this period, please use the emergency support form (charges apply). The servers will be continued to be monitored 24/7/365 as per normal, in case of any problems with servers or the network during this time.

Please note that our upstream providers will also be implementing Brown Out, and Black Out periods, with the objective of reducing the likelihood of problems such as outages during the holiday break. This is explained further below.

We would like to wish all our clients a safe and enjoyable holiday over the Christmas and New Year break.

 

Statutory days

Please note that any emails sent to us will not be answered by our support team during the statutory days.

Emergency support will be available during the Christmas and New Year Break. Emergency Support is charged for as per the rates on the Emergency Support Page.

Planned Work Restrictions

From Saturday the 12th Dec 2015 to Monday 11th of Jan 2016 we will be implementing a ‘brown out’ period where we either restrict (Brownout) or stop entirely/embargo (Blackout) any changes to clients hosting accounts and servers, with the objective of reducing the likelihood of problems such as outages. The Brown out consist of two parts, a Brownout and a Blackout:

The BROWNOUT (restriction) Period which covers the entire period

•             Start Date: Sat 12/12/2015 - End Date: Mon 12/01/2016

The BLACKOUT (embargo) Period which covers:

•             Start Date: Sat 19/12/2015 - End Date: Mon 12/01/2016





RSS Subscribe Auckland Datacentre - Scheduled MySQL Server Maintenance - October
Posted on 05/10/15 04:30PM

Dear Customers,


We are writing to advise that we have scheduled security patching that will require reboots for some of our mysql servers during the following period.


Start Time:06/10/2015 23:00 NZST
End Time: 07/10/2015 02:00 NZST


The following database servers will be affected

mysql3
mysql4
mysql5


We thank you for your understanding while this working is completed and apologise for any inconvenience caused.





RSS Subscribe Mail Service Maintenance on Auckland Network - 01/10/15 - 23:00 to 23:30
Posted on 01/10/15 03:29PM

Date: 01/10/15 - 23:00 to 23:30

Our upstream providers are completing emergency maintenance on the mail services this evening at 23:00 till 23:30

The outage window is from 23:00 to 23:30 in which you may experience authentication errors with your mail services, no mail will be lost in this process and your mail services will return to normal once the maintenance has been completed.


  




RSS Subscribe Scheduled MySQL Server Maintenance - September
Posted on 31/08/15 05:47PM

The following applies to our NZ Based Hosting Network in Auckland, for clients hosted on our Corporate and Business Hosting plans..

 

Dear Customers,


We are writing to advise that we have scheduled security patching that will require reboots for some of our mysql servers during the following period.

Start Time:01/09/2015 23:00 NZST
End Time: 02/09/2015 02:00 NZST

The following database servers will be affected

mysql3
mysql4

We thank you for your understanding while this working is completed and apologise for any inconvenience caused.






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If you would like to receive our 'Lastest News' announcements in your inbox, please subscribe to our new RSS Newsfeed service by clicking the newsfeed link below. Most of the latest browsers such as Firefox, Internet Explorer and Opera now have inbuilt RSS newsfeed readers. As do mobile phones and mobile apps.

 

RSS Subscribe Unscheduled Server Maintenance:

RSS Subscribe Spamcop spam scanning service failure affecting some email accounts
Posted on 01/02/21 11:00AM

Dear Customers,
 
Please note that due to a Spamcop spam scanning service failure, our upstream providers are experiencing an email sending outage on some of the email accounts. This is a Global issue affecting email providers all over the world that use Spam Cop. It is affecting the New Zealand based hosting network, and as Spamcop is a third party service, it is outside of our upstream providers control. Our upstream providers technical team are monitoring the situation closely and have been assured by their third party provider that it should be corrected soon however there is no ETA on this.This page will be updated.
 
--UPDATE--

This appears to have now been resolved. Apparently the cause was Cisco / Spamcops domain expiring, and a delay by Cisco in renewing it. Due to this, it resulted in propagation delays across the internet and during this time some emails were bouncing any others weren't . It is still possible that some emails from some email providers may still bounce depending on when they last flushed their DNS cache. This should correct itself over the next few days as DNS caches update themselves across all providers around the world. Cisco and Spamcop are a third party spam filtering service that email providers all over the world use to reduce the amount of spam that email servers get, so this has affected email users and providers all over the world. 

--UPDATE--

Please note that this email outage issue is now resolved. Cisco, the upstream provider with the SpamCop email solution acknowledged fault due to a domain expiry. Read more at https://www.bleepingcomputer.com/news/security/spamcop-anti-spam-service-suffers-an-outage-after-its-domain-expired/

 

 
Thank you.




RSS Subscribe Happy Christmas and New Year for 2020/2021
Posted on 20/12/20 04:24PM

Happy Christmas and New Year for 2019/2020. We hope you have a great holiday break.

Our team will also be having a break, so our office will be closed between the 24th December until the 18th January. We will be offering limited email support during this period. If you however need emergency support during this period, please use the emergency support form (charges will apply). The servers will be continued to be monitored 24/7/365 as per normal, in case of any problems with servers or the network during this time.
 
We would like to wish all our clients a safe and enjoyable holiday over the Christmas and New Year break.
 
Merry Christmas
 
Kind Regards
The Team @ Lounge Network.




RSS Subscribe Wellington Earthquakes and Office disruptions
Posted on 14/11/16 01:36PM

As you may already know Wellington and upper parts of the South Island were rocked by a severe earthquake this morning, causing quite a bit of damage. The regions continues to be rocked by severe aftershocks. We hope everyone is safe and ok across NZ.

Our main office has been disrupted by the Wellington earthquakes. As a result of the quakes, we have had periods of no power or internet  access. So this may affect our ability to respond to enquiries during this time. We may have more power outages as aftershocks continue to strike our offices. 

Our web hosting services however are not affected in anyway. The servers are housed in professional datacentres in Auckland, Wellington and overseas, and are designed to withstand these types of earthquakes. So please bear with us during this time.






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If you would like to receive 'Unscheduled Maintenance' announcements in your inbox, please subscribe to our new RSS Newsfeed service by clicking the newsfeed link below. Most of the latest browsers such as Firefox, Internet Explorer and Opera now have inbuilt RSS newsfeed readers. As do mobile phones and mobile apps.


Network / Server Status:
Should a web hosting issue occur, and it doesn't appear above then we may post it below under the specific Network / Server that is having an issue.
Albany Server Network:
Housed in the Albany Datacentre, in Auckland, New Zealand.

Currently there are no reported issues on this server network.



Linux Server Network Cluster

Currently there are no reported issues on this server network.


Windows Servers

Currently there are no reported issues on this server network.


Orcon Server Network:
Housed in the Orcon Datacentre, in Wellington, New Zealand.

Currently there are no reported issues on this server network.


Libra Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.


Concorde Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.


Nitrogen Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.




Carbon Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.



 




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