Lounge Network New Zealand
Lounge Network News and Network Status
Welcome to our Latest News and Network Status Page

This page keeps our clients up to date with what is happening on our hosting network. All of our clients should regularly check this page for any announcements we make. Our 'Latest News' is displayed in the left hand column below. 'Unscheduled Maintenance' on the server network, is displayed in the right hand column below. Clients can also subscribe to our free RSS newsfeed services below, which will automatically deliver you our announcements via your newsfeed reader software (eg Outlook), via Live Bookmarks in your web browser, or via your mobile phone (via an RSS news reader). More information can be found here.

RSS Subscribe Subscribe to our Latest News RSS Feed RSS Subscribe Subscribe to our Unscheduled Maintenance RSS Feed

All the servers we use are hosted by professional datacentres, and managed 24x7 by their professional technicians and server administrators. In the event of a web hosting problem with one of the servers or server networks, it may not immediately appear on this page, however the datacentre technicians will usually have already identified the issue, and will be working on resolving it as soon as they can. Please don't be alarmed if there currently appears to be an issue with a server, but it doesn't yet appear on this page, as we operate this page independently from the datacentres. This page will also normally only be updated during normal New Zealand business hours.

If you are experiencing an issue with your Website Hosting or Email, please also check our Troubleshooting Your Website FAQs or our Troubleshooting Your Email FAQs, to make sure that the problem isn't at your end or with your ISP, home/office network, or your computer..
RSS Subscribe Latest News:

RSS Subscribe UPS Maintenance - CPanel Hosting Plans Datacenter - 18/08/2015
Posted on 18/08/15 01:50PM

At 4pm 18/08/2015, our upstream providers will be performing a UPS maintenance..   At this time the UPS will be taken out of the loop and the servers will be on straight utility power at this time.  No downtime is expected.  The window is 4 hours, but they expect it will take approximately 2 hours to complete. 

UPDATE - This has now been completed. No issues were experienced. 






RSS Subscribe Scheduled MySQL Server Maintenance - August
Posted on 04/08/15 01:45PM

Dear Customers,
We are writing to advise that we have scheduled security patching that will require reboots for some of our mysql servers during the following period.

Start Time:04/08/2015 23:00 NZST
End Time: 05/08/2015 02:00 NZST

The following database servers will be affected

mysql3.webhost.co.nz
mysql4.webhost.co.nz

We thank you for your understanding while this working is completed and apologise for any inconvenience caused.






RSS Subscribe Another Domain Name Scam doing the rounds
Posted on 07/06/15 10:18PM

We are aware of another Domain Name scam doing the rounds which appears to be affecting international domains like .COM. This scam takes the form of the scammer emailing domain owner, and saying that their domain name is due for renewal, and is at risk of expiring. In this case the organization contacting you is not us, the 'Lounge Network', but a company calling themselves 'Domain Services'.

The scam takes the form of them telling you that your domain is due to expire, and asking for your credit card so you can renew the domain through them. However as they are not the registrar of the domain, they will not be able to renew the domain, so they will essentially be taking you money. The amount they are charging is also almost double what we charge, and there is the risk that if you do follow their instructions, you could potentially lose your domain name if they take control of it. Therefore please delete any email that you receive. If you are not sure, please contact us via our support page. Please note that this scam seems to be affecting international domains. We ourselves have also received some of these scam emails for domains we own, and we have just deleted them.





RSS Subscribe Scheduled MySQL Server Maintenance - June
Posted on 29/05/15 06:27PM

We are writing to advise that we have scheduled security patching that will require reboots for some of our mysql servers during the following period. 

Start Time:02/06/2015 23:00 NZST
End Time: 03/06/2015 02:00 NZST

The following database servers will be affected

 mysql3.webhost.co.nz
 mysql4.webhost.co.nz 

We thank you for your understanding while this working is completed and apologise for any inconvenience cause





RSS Subscribe Major Upgrade to CPanel Interface
Posted on 04/05/15 10:23PM

As you may have noticed, CPanel now gives you the option to switch to the all new interface theme. The new theme is called Paper Lantern The new CPanel theme has an all new modern look to it, and is the first major change to the CPanel interface for several years. You can easily switch between the two themes from the CPanel front page by selecting the paper_lantern theme from the theme dropdown menu.






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If you would like to receive our 'Lastest News' announcements in your inbox, please subscribe to our new RSS Newsfeed service by clicking the newsfeed link below. Most of the latest browsers such as Firefox, Internet Explorer and Opera now have inbuilt RSS newsfeed readers. As do mobile phones and mobile apps.

 

RSS Subscribe Unscheduled Server Maintenance:

RSS Subscribe Spamcop spam scanning service failure affecting some email accounts
Posted on 01/02/21 11:00AM

Dear Customers,
 
Please note that due to a Spamcop spam scanning service failure, our upstream providers are experiencing an email sending outage on some of the email accounts. This is a Global issue affecting email providers all over the world that use Spam Cop. It is affecting the New Zealand based hosting network, and as Spamcop is a third party service, it is outside of our upstream providers control. Our upstream providers technical team are monitoring the situation closely and have been assured by their third party provider that it should be corrected soon however there is no ETA on this.This page will be updated.
 
--UPDATE--

This appears to have now been resolved. Apparently the cause was Cisco / Spamcops domain expiring, and a delay by Cisco in renewing it. Due to this, it resulted in propagation delays across the internet and during this time some emails were bouncing any others weren't . It is still possible that some emails from some email providers may still bounce depending on when they last flushed their DNS cache. This should correct itself over the next few days as DNS caches update themselves across all providers around the world. Cisco and Spamcop are a third party spam filtering service that email providers all over the world use to reduce the amount of spam that email servers get, so this has affected email users and providers all over the world. 

--UPDATE--

Please note that this email outage issue is now resolved. Cisco, the upstream provider with the SpamCop email solution acknowledged fault due to a domain expiry. Read more at https://www.bleepingcomputer.com/news/security/spamcop-anti-spam-service-suffers-an-outage-after-its-domain-expired/

 

 
Thank you.




RSS Subscribe Happy Christmas and New Year for 2020/2021
Posted on 20/12/20 04:24PM

Happy Christmas and New Year for 2019/2020. We hope you have a great holiday break.

Our team will also be having a break, so our office will be closed between the 24th December until the 18th January. We will be offering limited email support during this period. If you however need emergency support during this period, please use the emergency support form (charges will apply). The servers will be continued to be monitored 24/7/365 as per normal, in case of any problems with servers or the network during this time.
 
We would like to wish all our clients a safe and enjoyable holiday over the Christmas and New Year break.
 
Merry Christmas
 
Kind Regards
The Team @ Lounge Network.




RSS Subscribe Wellington Earthquakes and Office disruptions
Posted on 14/11/16 01:36PM

As you may already know Wellington and upper parts of the South Island were rocked by a severe earthquake this morning, causing quite a bit of damage. The regions continues to be rocked by severe aftershocks. We hope everyone is safe and ok across NZ.

Our main office has been disrupted by the Wellington earthquakes. As a result of the quakes, we have had periods of no power or internet  access. So this may affect our ability to respond to enquiries during this time. We may have more power outages as aftershocks continue to strike our offices. 

Our web hosting services however are not affected in anyway. The servers are housed in professional datacentres in Auckland, Wellington and overseas, and are designed to withstand these types of earthquakes. So please bear with us during this time.






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If you would like to receive 'Unscheduled Maintenance' announcements in your inbox, please subscribe to our new RSS Newsfeed service by clicking the newsfeed link below. Most of the latest browsers such as Firefox, Internet Explorer and Opera now have inbuilt RSS newsfeed readers. As do mobile phones and mobile apps.


Network / Server Status:
Should a web hosting issue occur, and it doesn't appear above then we may post it below under the specific Network / Server that is having an issue.
Albany Server Network:
Housed in the Albany Datacentre, in Auckland, New Zealand.

Currently there are no reported issues on this server network.



Linux Server Network Cluster

Currently there are no reported issues on this server network.


Windows Servers

Currently there are no reported issues on this server network.


Orcon Server Network:
Housed in the Orcon Datacentre, in Wellington, New Zealand.

Currently there are no reported issues on this server network.


Libra Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.


Concorde Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.


Nitrogen Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.




Carbon Server:
Housed in the Wilshire Datacentre, in Los Angeles, USA.

Currently there are no reported issues on this server network.



 




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